Solving playback issues

[RokuJharra-Q]

Hi Community Users,

Greetings from the Roku Community! Thank you for reporting this issue. We are here to help you. To start, please follow the troubleshooting steps mentioned below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart. (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV restarts, go to the "Streaming Store" on the Home screen and add the channel back again.

You can also refer to this link for more information: How to resolve a channel playback issue | Official Roku Support

If you continue to experience the issue after following these troubleshooting steps, we recommend reaching out to the channel provider's support team directly.

Note: The best solution can be provided by the channel providers themselves, as they are responsible for creating, maintaining, and updating many channels/apps on Roku.

Best regards,
Jharra

[BivvyH]

We've just run into this problem in the last couple of days.
Tethering to a mobile phone and Prime works fine.  Connected to my local LAN and we get as far as pressing play/resume and then just get the spinning wheel and error message.

What's interesting (and hopefully this can help the Roku/Amazon technical team) is what happens when I activate a VPN on my mobile phone.  The VPN uses Wireguard to route traffic back through my router at home so it looks like I'm sat at home, not outside.

Phone hotspot, VPN off - works fine
Phone hotspot, VPN on - does not stream
However, if I start streaming with the VPN off and then turn it on, the content continues to play

So it looks like the issue is down to that first step in getting the content to play.

[zetm]

I am having the same problem on several tvs with ROKU.  Amazon Prime and Netflix don't function at all.  I've removed the apps, I have made sure my tv's are up to date with the latest software downloads.  I've reinstalled the apps.  I've reinitialized tvs.  I've put an Amazon mesh point 2 feet from the tv and 20' from the actual router.  NADA NADA NADA JUST FAIL FAILS FAILS.   I am running with TUBI   TUBI! works fine.

[RokuEmmanuel-D]

Hey, @zetm.

Thanks for chiming in!

Just to be sure, did you restart the Roku device after uninstalling the app and before reinstalling it? It's a good idea to do that step to ensure the troubleshooting is complete. 

Here's a link for more tips! Let us know if that helps.

Roku Community Team