Solving playback issues

[autumnstorm]

This has just begun today I last streamed a show two days ago. Now no matter what channel I choose, I can enter, and see what is available, but when I choose one to stream, I only get sound, no picture. Is there something wrong at Roku? No power outages. Everything else works. WRF?

[Dsneed]

I’ve been having same issue with the roku I bought last February. If you unplug it and plug back in, it will work until it doesn’t. It doesn’t happen a lot but it does happen 

[RokuRiamie-D · Accepted solution]

Hi @autumnstorm and @Dsneed 

Welcome to the Roku Community!

We are glad to have you here, sharing about the issue of your Roku device, which causes content on all channels to have sound but no picture. No worries, we are here to sort this out.

Let's see if this will work for you.

1. Check your network connection
2. Restart your Roku device
   Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
   
3. Restart your router
   Unplug it from its power source. Wait 10 seconds, then plug it directly into a power outlet

For more details, please visit our Roku support article: Issues playing content on your Roku device

We hope to get this sorted out soon.

Cheers,
The Roku Community Team

[autumnstorm]

Solved but no idea how. I did not actually unplug anything, but put my hand behind the tv and just touched all the wires, making sure everything was plugged in. Then decided to try again, and voila! Picture appeared with sound, now working on all channels. Didn’t reconnect anything, just touched wires. Any thoughts?

[RokuRiamie-D]

Hi @autumnstorm,

Thank you for the update!

We’re pleased to hear that your issue has been resolved.

In this instance, loose wiring at the back of your television may have caused the issue. This loose connection could prevent the channel from displaying any picture, resulting in a blank screen. Ensuring that all cables are securely connected might help prevent this issue in the future.

Thank you for your cooperation. Please let us know if there's anything else you would like to address.

Cheers,
The Roku Community Team

[Brendaeric55]

Sound with no picture 

[renojim]

@Brendaeric55, we need more information.  Do you have a Roku TV or a Roku device connected to a TV?  Have you tried the reset button or simply unplugged the power for several seconds?