Solving playback issues

[RokuJohnB · Accepted solution]

Hi @envcat,

Thank you for the post!

The device you are using can no longer support the most recent features. This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream the channels you currently have. However, you may lose access to some channels over time as those channel partners make updates. If you haven't already upgraded your device, you should have received an email with offers to purchase a new player at a discounted price. You can also access this offer by signing into your Roku account and visiting the following website here.

If you have any other questions or concerns, please let us know.

Regards,

John

[envcat]

I have not seen email offers nor any on the website for an upgrade at a discounted price. Would you please find out if one can be extended to me?

[RokuJohnB]

Thank you for the quick response, @envcat!

We advise you to periodically check our website for any new deals or discounts that may be offered.

Kind regards,

John