Solving playback issues

[rgaffinjr]

Information requested:

Model: 3900RW - Roku Express

Serial #YG009J587244

Device ID: C43899587244

OS Version: 14.1

QUESTION: Should I replace the device?

[JWS9518]

@rgaffinjr If you haven't tried it yet, do a system restart on the device or unplug power for 60 seconds and see if that helps.

[rgaffinjr]

Thanks for the suggestion, but I have already done both (system restart, 60 sec. unplug) and problem persists.

Question: should consider replacing the device (about 8 years old)?

[RokuRiamie-D]

@rgaffinjr,

We appreciate the troubleshooting steps that you have tried.

Share us with some info.

• Model of the Roku device
• When did this issue start?
• Have you restarted the Roku device's network connection? If not, visit this link. Also, try updating the device and let us know your latest software version. 

Keep us posted.

Roku Community Team