Solving playback issues

[TomN59]

How many times do we have to wxperience the Fox news app only loading to 13% and just keeps spinning. This is getting ridiculous. Theres no need to explain further. Just look through the previous posts and its always the same thing.

[jenlan13]

Mines at 26%. And yes, ridiculous. They'll blame Fox again. 

[TomN59]

Its becoming more common that it wont load then it will play.

[jenlan13]

Today is the 1st day in a while mine will not play at all. When I have issues usually clicking the star button and clicking restart app fixes the issue, but not today. Or, doing a system restart if that doesn't work. Also, ensuring the app is up to date. These are all the things they'll say, so just saying them before they can. 😆 I even did an uninstall of the Fox App, reinstalled it, nope, didn't help. 

[jenlan13]

Here was the fix last time, which I have tried and it DOES NOT WORK!  

Greetings, and welcome here to the Roku Community.

Thank you for contacting us and bringing to our attention the issue you are facing with the Fox News app. We understand how this affects your streaming experience, and we are here to help you resolve the problem.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

Best wishes,
Kash

[TomN59]

Thank you for the info. I've done everything they have suggested in previous post and still won't work.

[TomN59]

Performed the items as you suggested (twice). Didn't work. Tried to contct the provider and cnnot find an email, phone number, or other contact information. I guess we just have to accept sub par apps,