Solving playback issues

[Bhugh94]

I have the roku LE and somehow the narrator came on. Don’t know how to turn it off, I don’t have audio guide listed on the accessibility tab. Someone please help!!

[Tivoburkee · Accepted solution]

Press option * key four times. That's probably how it was turned on in the first place. So to disable that shortcut so it won't happen again do the following:

Settings> accessibility> scroll down to shortcut> disable

[#3]

I am having the same issue. Yesterday, I watched a rented movie on my Roku device from the Apple tv app. There was no voiceover at that time.

This morning, there is now a narrator that began once the movie started I cannot turn off! I’ve tried the the 4 quick pushes of the options buttons, I have went into roku and the Apple tv app and set audio descriptions to “off”, but there is no change!!

This is beyond annoying and I need help silcencing the Lesley Stahl-sounding narrator!

[RokuKariza-D]

Hey @Boysquirrel

Thanks for posting here in the Community!

Does the issue only occur within Apple TV app or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if there's any difference after.

All the best,
Kariza

[IEB]

Home

Scroll down to Settings, OK button to Network

Scroll down to Accessibility, OK button to Captions Mode

Scroll down to Screen Reader, OK button to Select Off, then go back to Home