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Cody6
Reel Rookie

Picture crash and shakes after watching, then roku crash. How you fix

Twice recently this happen. Anybody has any ideas to solve this @Roku

 Man i wish i can upload a picture.

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RokuKariza-D
Retired Moderator

Re: Picture crash and shakes after watching, then roku crash. How you fix

Hello @Cody6 

Thanks for the post.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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