Solving playback issues

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No sound via Roku - requires rebooting Roku device

My Roku Ultra - 4802R has an intermittent issue -- at various times, the sound will go silent.  I am on the latest release of software.  When I lose the sound - the ony way to recover is to reboot/restart the Roku device -- this is VERY frustrating.  Please give me some ideas on how to fix this ... before I stop using Roku.  I should add that this happens 3-4 times/week.

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RokuMary-F
Community Moderator
Community Moderator

Re: No sound via Roku - requires rebooting Roku device

Hi @architectscott,

Thanks for your first post in the Roku Community!

We understand your sentiments regarding this and we would feel the same way. We will work with you to know what went wrong so we can assist you further and fix the audio issue but we need a few details to better understand what you're experiencing.

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

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