Solving playback issues

[architectscott]

My Roku Ultra - 4802R has an intermittent issue -- at various times, the sound will go silent.  I am on the latest release of software.  When I lose the sound - the ony way to recover is to reboot/restart the Roku device -- this is VERY frustrating.  Please give me some ideas on how to fix this ... before I stop using Roku.  I should add that this happens 3-4 times/week.

[RokuMary-F]

Hi @architectscott,

Thanks for your first post in the Roku Community!

We understand your sentiments regarding this and we would feel the same way. We will work with you to know what went wrong so we can assist you further and fix the audio issue but we need a few details to better understand what you're experiencing.

• Does the issue only occur on a specific channel or all channels on your Roku device?
• Are you using an A/V receiver or soundbar with your TV/Roku player setup?
• What troubleshooting steps have you taken so far to try to resolve the issue?
• Have you tried taking a look here in our Support resources and following the steps to help resolve the audio issue? What to do if you do not hear sound from your Roku® streaming player | Official Roku Support

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary