Solving playback issues

[SnakeEiz]

When I play anything in the Max app eventually whatever I'm watching glitches out and defaults to Roku home screen. This app is the only app I have issues with and it's not only on 1 device. It's for every roku device I have. I find myself paying for something that I cannot use. My internet connection is fast enough and all the other generic responses I get as to why I'm having issues are not the issue. What's going on with Max playback?

[RokuEmmanuel-D]

Glad to have you join us here in the Roku Community, @SnakeEiz!

Thanks for letting us know about the issue you're experiencing with the Max channel. We completely understand the frustration you're having when playback issues occur when streaming, and we want to help. 

To help us isolate the issue, please perform an app update to the channel to ensure it's on the latest build version.

Here's how:

1. Press Home on your Roku remote
2. Use the directional pad to select the channel or app that is not loading and press Star   to open the Settings menu
3. Select Check for Updates
4. Once the app or channel is finished updating, try opening it again.

If the app is already up to date, and the issue persists, please get back to us and let us know the Channel Build Version of the app. (Highlight the app from the Home Screen and press the Star * Button).

You may also visit this support article here for more troubleshooting steps.

If none of these work, let us know, and we’ll dig deeper to figure it out.

Thanks,
Emman