Solving playback issues

[SnakeEiz]

When I play anything in the Max app eventually whatever I'm watching glitches out and defaults to Roku home screen. This app is the only app I have issues with and it's not only on 1 device. It's for every roku device I have. I find myself paying for something that I cannot use. My internet connection is fast enough and all the other generic responses I get as to why I'm having issues are not the issue. What's going on with Max playback?

[RokuEmmanuel-D · Accepted solution]

Hi @SnakeEiz,

Welcome to the Roku Community!

I understand you're having trouble with the Max channel, and I'm here to help. Streaming interruptions can be frustrating, so let's work together to get this resolved.

First, let's update the Max app:

1. Press Home on your Roku remote.
2. Select the Max app and press the Star (*) button to open the Settings menu.
3. Select "Check for Updates."

Once the app is finished updating, try streaming again.

If the issue continues:

1. Check the App Version:
   • Highlight the Max app on your Home Screen.
   • Press the Star (*) button.
   • Note down the "Channel Build Version" listed.
2. Review our Troubleshooting Guide:
   • Visit this support article for additional troubleshooting steps here

If these steps don't resolve the issue, please reply to this thread with the following:

• The Channel Build Version of the Max app.
• A brief description of the playback issue (e.g., buffering, freezing, error messages).

I'll do my best to assist you further.

Thanks,
The Roku Community Team