Solving playback issues

[slacey]

Why can’t you roll back the 14.0.4 update to the previous update that did work?

[Mtrista]

• Roku device model. 4662RW Ultra LT
•  serial number. YJ008F340688
• device ID. 046178340688
• current softwareversion. 14.0
•  
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version. ?
  TV Make/Model:  samsung. UN50NU6950
• Specific troubleshooting steps taken. Restart mechanical and electronic. Clear cache. Change wifi. Factory reset. All firmware updated. Reinstall app. Reset tablo. Change tablo to ethernet. 

[ffoiler]

Another unhappy Tablo on Roku user here since my StreamBar SE hasn't been able to play live TV for 3 weeks since updating to 14.0.

However, just noticied that my StreamBar PRO recently updated to 14.0 and it is actually WORKING!    

Roku Team....please please please help out the Tablo team.  Must be hundreds or thousands of impacted users.  Many support responses are telling people how well Tablo works on Onn and other device providers.

[jemcas29]

ID 24-424-873

[Ferrus]

Same issue

3800x

14.0.4 build 12221-55 gf version 12.417

98-424-985

[ak6996]

Hi Roku support,

I bought a new Tablo TV 4 with the idea to stream local tv to my roku devices but i didn't do my homework ... Roku managed to break the antenna TV stream from Tablo.... 

Please provide an ETA for the fix. 

Thank you. 

[ak6996]

ID: 84-424-994

[Slick14]

1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
   1. Model 3941 - Roku Express 4K+
   2. Serial Number X01600LYJW7T
   3. Device ID S0AH428YJW7T
   4. OS Version 14.0

2. Channel Build Version: Please specify the version of the Tablo channel you are using.

   1. Legacy Tablo Channel Version 3.1.0

3. TV Make/Model:

   1. Sharp Aquos Quattro 

4. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

   1. ID 7T-425-016

5. Troubleshooting Steps Taken: Any steps you've already tried to resolve the issue.

   1. No steps taken, just repeated unsuccessful attempts
6. Description of the exact behavior of the issue
   1. When playing a recording from Tablo device, get the following error message:
      1. Playback Failed, This video is not playable on your device using the current settings.

[RokuTakashi]

Hi, Community users!

We appreciate your ongoing cooperation with the current issue of the Tablo TV.

Our team is actively gathering all the information you have shared with us regarding the issue at hand. We sincerely appreciate your patience and understanding during this time.

Rest assured, we are fully committed to resolving this matter as efficiently and effectively as possible. Your support are greatly valued, and we are dedicated to keeping you informed throughout the process.

Best wishes,
Kash

[dula]

If you really are dedicated to keeping us informed, I'm not seeing it.

1. What have you found in regards to this issue @RokuTakashi 
2. Are there any temporary fixes/workarounds we can use to start watching Live OTA channels again