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okanho2
Newbie

YouTube tv private listening restart

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While watching the YouTube Tv app if I try to use the private listening app it will reset the video. It only happens to the YouTube tv app for me. Does anyone have any suggestions for how to fix this issue?

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: YouTube tv private listening restart

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Welcome to the Roku Community, @okanho2!

Thanks for reporting this issue to us. We understand that you have been experiencing this issue with YouTube TV while using Headphones mode (private listening) on your Roku, and we wanted to help you sort this out. 

Here are some quick fixes for you to try: 

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please let us know if this works for you. 

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: YouTube tv private listening restart

Jump to solution

Welcome to the Roku Community, @okanho2!

Thanks for reporting this issue to us. We understand that you have been experiencing this issue with YouTube TV while using Headphones mode (private listening) on your Roku, and we wanted to help you sort this out. 

Here are some quick fixes for you to try: 

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please let us know if this works for you. 

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator
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Triad
Reel Rookie

Re: YouTube tv private listening restart

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No help at all. Come on Youtubetv. For over $80/month you should do better. 

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Triad
Reel Rookie

Re: YouTube tv private listening restart

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Actually, it looks like it more of a Roku issue. 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: YouTube tv private listening restart

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Hi @Triad,

Thanks for posting in the Roku Community!

We want to look closely at this issue, the YouTube TV app's private listening does not function, causing the content you are currently watching to restart.

Please provide us with the following:

  • Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote)
  • Make and model and iOS/OS version of your mobile device
  • Troubleshooting steps that you have taken so far

We look forward to your reply.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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