Solving playback issues

[Dtshepherd04]

Software version : 14.1.4

build : 7703

Prior to this update everything was working as normal. Once this update installed, I can hear sound on the initial Roku start up screen. However once it gets to my Home Screen the sound disappears. I’ve reset the Roku. I’ve reset my tv. The only thing that changed from the time it was working to isn’t working, is the software update. 

any other help? 

[RokuEmmanuel-D]

Hello, @Dtshepherd04.

Welcome to the Roku Community, glad to have you here!

We understand that you're experiencing an audio issue with your Roku Streaming Stick. This could be pretty inconvenient and we'd like to help you sort this out. 

To take a closer look at this, kindly let us know more about...

• Is this happening on all channels or only on a specific channel?
• Is there any AV receiver or sound system connected to your TV?
• Have you tried the Roku device on another TV? If so, does the issue persist?
• What specific troubleshooting steps you have tried in an attempt to resolve the issue?

We are eager to get you back up and running; please get back to us, and let's keep the conversation going.

Thanks,
Emman