Forum Discussion

jazzy52077's avatar
jazzy52077
Reel Rookie
3 months ago

Howdy App: Sign-In Loop & Double Charge

It keeps signing me up for it and im tired of it as well, its been twice this week that ive been charged for it and absolute no one ordered it. Cant install it either because of this issue. 

7 Replies

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  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator

    Hey, jazzy52077 

    It appears you're having trouble with the Howdy app—it keeps asking you to sign in and has charged you twice. 

    Just a heads-up: the Howdy app doesn’t need a sign-in. It works the same way as the Roku channel and is linked to your Roku account.

    We’ve sent you a private message—please check your inbox when you get a chance!

    Roku Community Team 

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator

      Hey there! frodo1883​ 

      We’ve sent a direct message to your Roku Community inbox. Feel free to check it out when you can!

      Roku Community Team!

  • Set up a pin to prevent accidental purchases or remove your payment method from your account completely.

    • RokuSuzette's avatar
      RokuSuzette
      Community Moderator

      Hey, Deedra83​ 

      We understand you're having trouble with the Howdy app, which requests payment on your second Roku TV.

      We suggest contacting our Account, Payments, and Subscription Team through our support website and then clicking on "Start chatting" below for further assistance. 

      Roku Community Team 

  • renojim's avatar
    renojim
    Community Streaming Expert

    Are you certain there aren't devices linked to your Roku account that you're unaware of?  Check by logging into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About. 

    In any case, contact support at https://support.roku.com and they should be able to get to the bottom of it.