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  1. Roku Community
  2. Tag: app subscription
  3. Apps & viewing
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  • jazzy52077's avatar

    Howdy App: Sign-In Loop & Double Charge

    It keeps signing me up for it and im tired of it as well, its been twice this week that ive been charged for it and absolute no one ordered it. Cant install it either because of this issue.
    jazzy52077
    10 hours agoPlace Apps & viewingApps & viewing
    116Views
    3likes
    4Comments
  • okcharlie's avatar

    New ESPN unlimited account not recognized

    I have 3 Roku TV's . I signed up for ESPN unlimited through my Roku account on TV 1 and it is working fine. Last night I attempted to watch on my 2nd Roku tv and the app does not recognize that I have a current espn unlimited subscription and keeps prompting me to purchase a subscription. I have logged out and back in several times to no avail, and I don't have the option to uninstall and reinstall the app because I have an active subscription. Today I tried on TV 3 and had the same issue as TV 2. I am stuck and don't know what to try.
    okcharlie
    17 hours agoPlace Apps & viewingApps & viewing
    15Views
    1like
    1Comment
  • Morinmavrick's avatar

    Paramount Plus app having a problem with payment

    Paramount Plus app will open but is having a problem with payment from Roku and will not let me stream but will show me all the wonderful shows that I would like to be watching, I made sure that I updated the Roku app and my credit card of which is working fine because Roku charged on it and also prime, when I go to the star on my remote for Paramount Plus it does not list removal of app so I can reinstall it please advise
    Solved
    Morinmavrick
    2 days agoPlace Apps & viewingApps & viewing
    1.6KViews
    3likes
    36Comments
  • Lhend70's avatar

    Unauthorized Charges

    Well, I don't know how my daughter set my tv/Roku/streaming apps up. What I can tell you is I have been charged THREE SEPARATE charges for over a year now, and I didn't realize. So, I am seeing my att*rn€y next week over all of these over charges. I had a stroke almost 2 years ago, and I lost the ability to comprehend technology. My att*rn€y is very intelligent when it comes to technology. BEWARE of using Roku, in my opinion. 🤷🏼‍♀️🤷🏼‍♀️ But like I said, that's my opinion!! I'll try to let y'all know what happens!! 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
    Solved
    Lhend70
    2 days agoPlace Apps & viewingApps & viewing
    31Views
    0likes
    1Comment
  • Nanniekat74's avatar

    How to find the main menu of The Great Courses channel

    I was attempting to see what this is, because it has been canceled by Roku advisor, but I never ordered it in the first place. Seems I cannot find out who did, someone obviously has hacked me..??
    Nanniekat74
    3 days agoPlace Apps & viewingApps & viewing
    27Views
    1like
    1Comment
  • davidamillett's avatar

    Want to Cancel Subscription

    I want to cancel my subscription
    davidamillett
    4 days agoPlace Apps & viewingApps & viewing
    60Views
    1like
    2Comments
  • jackthomas77's avatar

    Fox News Subscription

    Does Fox News require a subscription?
    Solved
    jackthomas77
    4 days agoPlace Apps & viewingApps & viewing
    28Views
    1like
    1Comment
  • Psilobite's avatar

    YouTube - Subscription thumbnails stuck auto-playing with sound

    I had an issue with my YouTube account, and I had to reset the YouTube app on my Roku 4660X Ultra. I also had to remove and re-add it. I restarted, re-installed, and updated. Unfortunately, I have now lost the "Previews with sound" option under "Settings". This now makes it so the subscriptions section automatically plays any video in the thumbnail with full sound when it is selected for a few seconds. This pretty much destroys the user experience for me. I also have YouTube Premium, which costs me $13.99 per month. I tried resetting the YouTube app again, to no avail. Even as a guest, there is no way to turn off the subscription previews. I tried my other YouTube accounts, and everything is now missing the "Previews" section under "Settings" on the Roku. I really need this turned off. Am I screwed, or is there some way I can turn off these full sound previews in the subscriptions section? I would surmise, that I had this turned off before, then some update removed the option to toggle it, but it remained off. After resetting the app, it now defaults to on, and since there is no option to toggle it, I am miserably stuck with this set to "on". In Roku Settings, Accessibility --> Auto-play video is set to "Off". In YouTube App settings, "Autoplay next video" has no effect on the thumbnails auto playing in the "Subscriptions" section. It is currently turned "Off". On a PC computer + web browser, YouTube --> Profile Picture --> Settings --> Playback and performance --> Browsing --> "Video previews" is turned "Off". - Roku device model, serial number, device ID, and software OS/version Device Model: 4660X - Roku Ultra Serial Number: YJ00A4777475 Device ID: CK386A777475 Software OS/Version: 14.6.4 Build 9914-46 GC Version: 14.3.9 - Does this issue occur on a specific channel? If so, what channel and what version/build is the channel Yes, YouTube Version 2.22 Build 130000106 Internal app info: ------------------ Version: web_20250825_14_RC00 Device: TV (PLATFORM_DETAIL_OTT),Roku/4660X/MC2/2017,Cobalt (22.lts.6.308696-gold),Roku(8.8) Language: en Geo: US Client: TVHTML5,7.20250825.14.00-canary_experiment_7.20250824.18.00 - Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID) 75-343-559 (Timestamp: 2025-08-27T13:59:11Z) - Steps to reproduce the issue you are seeing On a Roku 4660X (2017 Roku Ultra), install the YouTube app and log in with any account. Go to "Settings" on the bottom left; the "Previews" / "Previews with Sound" option is missing. Go to "Subscriptions", highlight any video, and observe that it begins to automatically play in the thumbnail area with full sound when highlighted, despite the user not actually playing the video by pressing the center OK button on the Roku remote.
    Psilobite
    5 days agoPlace Apps & viewingApps & viewing
    95Views
    1like
    4Comments
  • JulieRiver's avatar

    Paramount Plus subscription issue

    I let my Paramount+ subscription lapse for a few days and, when I finally paid again, the Paramount+ app still says I haven't paid even though I have. I have tried to contact Roku customer support by chat, but the advisors are all stumped and they keep sneaking out of our conversations by pretending I'm not talking when I obviously am. I don't know what to do. I just want to watch Star Trek while I work. Why does this have to be such a ridiculous ordeal?
    Solved
    JulieRiver
    6 days agoPlace Apps & viewingApps & viewing
    181Views
    0likes
    3Comments
  • tagsit68's avatar

    Syfy app "link provider" link not working

    When trying to link my provider on the syfy app, it tells me to go to syfy.com/roku, but that link comes up "Page Not Found". So I haven't been able to link my provider. Any ideas?
    Solved
    tagsit68
    6 days agoPlace Apps & viewingApps & viewing
    136Views
    1like
    6Comments