Issue Tracking Board

[ak6996]

ID: 84-424-994

[Slick14]

1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
   1. Model 3941 - Roku Express 4K+
   2. Serial Number X01600LYJW7T
   3. Device ID S0AH428YJW7T
   4. OS Version 14.0

2. Channel Build Version: Please specify the version of the Tablo channel you are using.

   1. Legacy Tablo Channel Version 3.1.0

3. TV Make/Model:

   1. Sharp Aquos Quattro 

4. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

   1. ID 7T-425-016

5. Troubleshooting Steps Taken: Any steps you've already tried to resolve the issue.

   1. No steps taken, just repeated unsuccessful attempts
6. Description of the exact behavior of the issue
   1. When playing a recording from Tablo device, get the following error message:
      1. Playback Failed, This video is not playable on your device using the current settings.

[RokuTakashi]

Hi, Community users!

We appreciate your ongoing cooperation with the current issue of the Tablo TV.

Our team is actively gathering all the information you have shared with us regarding the issue at hand. We sincerely appreciate your patience and understanding during this time.

Rest assured, we are fully committed to resolving this matter as efficiently and effectively as possible. Your support are greatly valued, and we are dedicated to keeping you informed throughout the process.

Best wishes,
Kash

[dula]

If you really are dedicated to keeping us informed, I'm not seeing it.

1. What have you found in regards to this issue @RokuTakashi 
2. Are there any temporary fixes/workarounds we can use to start watching Live OTA channels again

[Mbroo51858]

Well when will you fix this issue?  Days, weeks, months or never?

[johnnygo]

4th Gen 4 Tuner

Like everyone else with Roku's, I cannot watch any live channel. I can see the thumbs of what I recorded but cannot watch the recordings. I can watch everything on my Android phone and my Smart LG TV. If this helps, I can watch the streaming channels listed above the Tablo channels.

I have one exception and perhaps this data is useful for Roku. Of my five TV's and five Roku's, I have one TV that can see it all. It is a Samsung LED model UN24H4000BF made in 2017. It can watch live and the recordings. Why can this TV work with 4 of my 5 Roku's? I tested all the Roku's on every TV.  The one Roku that does not woronthisTV is the 3810X Streaming Stick+. The TV freezes with that stick. It loads Roku home screen and then freezes.

Here are my Roku's;

Model: 4801RW – Roku Ultra

SN: X01000V7CMFS

Device ID: SODD3187CMFS

Software version: 14.0.4

Build: 12221-DE

Tracker ID: FS-425-696

TV: Panasonic plasma TH-50PX600U, Mfg date Dec 2006

Model: 4200X – Roku 3

SN: 1GU49U083165

Device ID: no category for this

Software: 14.0.4

Build: 12221-04

Tracker ID: 65-425-698

TV: Samsung plasma model PN43D450A2, Mfg date Feb 2011

Model: 3810X – Roku Streaming Stick+

SN: YH007D949409 (2139A7949409)

Device ID: 2139A7949409

Software version: 14.0.4

Build: 12221-50

Tracker ID: 09-425-701

TV: Panasonic LCD model TC-L32X, Mfg Date: Sept 2009

Model: 4801RW – Roku Ultra

SN: X01000N4MUGL (SODD31D4MUGL)

Software version: 14.0.4

Build: 12221-DE

Device ID: SODD31D4MUGL

Tracker ID: GL-425-703

TV:  LG Plasma model 42PQ30-UA, Mfg Date: Dec 2009

Model: 3920X – Roku Premier

SN: YH0054060119 (K42075060119)

Software version: 14.0.4

Build: 12221-91

GC Version: 12.5.25

Device ID: none

Tracker ID: 19-425-757

TV: Samsung LED model UN24H4000BF, Mfg Date: May 2017. ***** THIS IS THE TV THAT ALL ROKU’S WORK EXCEPT THE ROKU STICK *****

Let's get this issue fixed!

ohn 

[Anonymous]

Exactly the same issue.

[dizzy06]

same issue in Arizona.   Please solve soon.

[dizzy06]

Please update on progress to fix

[GO2]

This is exactly what is happening to my 2 roku express 4k+.  When will they fix the problem?