Solving playback issues

[Dfresh567]

I waited 4 or 5 days to see if this issue would be fixed through an update but i think it's worth writing to see if this is something that's happening to other.

Luckily I have an Apple TV I use as a back up that I'm able to access all my apps and it also helps isolate what the issue may be.

Every streaming App. Netflix, Amazon, YouTube, Paramount +, Peacock , Hulu, Disney have all stoppd working.

What weird or strange part about this is the apps all open up and load. For example I can pull up Netflix. Pick the profile, scroll through the options of shows and movies and and choose one and its at that point the apps don't work. So the apps work up to the point to when the content should start.

Any help would be much appreciated

[RokuTakashi · Accepted solution]

Hi, @Dfresh567 

Thanks for posting here in the Roku Community.

We appreciate you for raising this concern with us, and our team would like to gather more information for us to investigate on this matter. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

The information we gather will be forwarded to the appropriate Roku team for further investigation.

We hope for your response along with the details requested.

Best wishes,
Kash

[Dfresh567]

@RokuTakashi 

Thank you for your response. Is it ok if I sent that information to you in a private message I dunno if any of the information you need is something I shouldn't. be writing on the community board or not? I probably wont be able to get to it till tomorrow though