Solving playback issues

[victoriadollins]

Hey! I’ve used youtube just about every night for the last 2 years. It one night just suddenly stopped working. Every time I open the app it’s just a blank white screen. I tried updating the app, updating my roku, and i even deleted the youtube app and reinstalled it and it’s still doing the same thing. youtube is the only app it’s doing this on

[makaiguy]

@victoriadollins-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
 
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
 
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.

[RokuEmmanuel-D]

Hi, @victoriadollins!

Thanks for posting here in the Roku Community!

We understand you're experiencing this issue with the YouTube app, and we would like to assist. 

Have you tried the suggested steps provided by @makaiguy? If so, and the channel issue continues, please get back to us and provide the following details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are waiting for your prompt response. 

Best,
Emman