Solving playback issues

[MsLynn]

Tried the steps to resolve this issue. Everything was working last night. I have wifi connection with my phone so that's not it. This is the first time in all the years I've had my Roku I've  seen this. Very frustrating as no TV at all now. My TV is a Magnavox non smart tv.

My roku I'm using is the roku 3, so not sure if that is the problem. I tried a different hd setting also and that doesn't work.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @MsLynn!

We understand that you're encountering an HDCP error while streaming on your Roku 3. Rest assured that we're here to provide the assistance you need. 

To make sure that there are no steps that are left undone, check the following troubleshooting steps below.

If you see either error screen when attempting to watch any content on your Roku player, perform the following set of steps to help resolve the issue.

1. On both your Roku player and TV, AVR, or soundbar, unplug each end of the HDMI cable.
2. Power off your TV, AVR, or soundbar, and unplug its power cord.
3. Remove the power cord from your Roku player.
4. Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely.
5. Reconnect the power cord to your TV, AVR, or soundbar, and your Roku player and wait for both devices to power on (you may also need to press the power button on your TV, AVR, or soundbar remote).
6. Try viewing the content again.

If the issue continues after attempting the instructions above, try the additional suggestions below.

• Try a different HDMI input on your TV, AVR, or soundbar.
• Try using a different HDMI cable (less than 6 feet if available), just to make sure the cable you are currently using does not have any defects.
• If you are using an HDMI switch, AVR, or soundbar, try connecting your Roku player directly to your TV.
  • Note: Not all HDMI switches support HDCP. To check your device, review online documentation, or contact the manufacturer for more information.
• Try another TV that supports HDCP, if possible.
• If you are using a computer monitor, try using a TV that supports HDCP, if possible.
• Try using different display settings on your Roku player. You can find these settings under Settings > Display type.
• If you are seeing the "HDCP Error Detected" message or purple screen for the first time after setting up your Roku player, ensure that your TV and/or AVR or soundbar supports HDCP. Review online documentation for each device, or contact the equipment manufacturer for more information.

If the issue persists after doing all these troubleshooting steps, please keep us posted so we can assist you further. You can also visit this support article: 

• What to do if you see an “HDCP Error Detected” message or a purple screen.

We hope this helps. Please keep us posted. 

All the best,
Emman

[atc98092]

The Roku 3 (both versions) were exceptionally good streaming players. However (you knew that was coming!) your 4200 is now over 11 years old. The odds of an internal issue is going higher all the time. Your Roku doesn't support 4K, HDR, and several other newer technologies. You've gotten a long life out of that player, but odds are good that Roku will discontinue supporting that generation of players soon. In fact, some from that generation have already lost support, and there's going to be some apps/channels that simply won't work on it. It's time for an upgrade.