Solving playback issues

[Dfresh567]

I waited 4 or 5 days to see if this issue would be fixed through an update but i think it's worth writing to see if this is something that's happening to other.

Luckily I have an Apple TV I use as a back up that I'm able to access all my apps and it also helps isolate what the issue may be.

Every streaming App. Netflix, Amazon, YouTube, Paramount +, Peacock , Hulu, Disney have all stoppd working.

What weird or strange part about this is the apps all open up and load. For example I can pull up Netflix. Pick the profile, scroll through the options of shows and movies and and choose one and its at that point the apps don't work. So the apps work up to the point to when the content should start.

Any help would be much appreciated

[RokuTakashi]

Hi, @Dfresh567 

Thanks for posting here in the Roku Community.

We appreciate you for raising this concern with us, and our team would like to gather more information for us to investigate on this matter. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

The information we gather will be forwarded to the appropriate Roku team for further investigation.

We hope for your response along with the details requested.

Best wishes,
Kash

[Dfresh567]

@RokuTakashi 

Thank you for your response. Is it ok if I sent that information to you in a private message I dunno if any of the information you need is something I shouldn't. be writing on the community board or not? I probably wont be able to get to it till tomorrow though

[Dfresh567]

@RokuTakashi 

I probably should have waited a few more days cause when I returned home yesterday everything regarding my Roku, in all ways, was back in perfect working order. All apps are running like they should. Couldn't be happier. Thank you again though.

[RokuTakashi]

Thanks for the update, @Dfresh567 

We're glad to hear that things are back to normal and are working smoothly as butter!

If you experience any further issues, feel free to let us know here in the Roku Community.

Happy Streaming!

Best wishes,
Kash

[Dfresh567]

@RokuTakashi 

Will do, thank you again!

[John117Spartan]

For future reference, we've had that same issue a couple times with our Roku as well.  Most of the time a single restart of the Roku will work, but a couple of times we have had to do multiple resets over the course of an hour or two so that they would work.  Also, as a side note, depending on your internet service provider it could simply be your modem.  We have Spectrum and at one point a failing modem was to blame for our Roku issues (It might have even killed one of our Roku's). Mind you a modem shouldn't be capable of killing a Roku, but we have been having either really bad luck or Spectrum is just providing poor quality equipment (Both in my opinion) that has contributed to many "strange" behaviors out of our service with them.  Glad your Roku is back to working condition though, good luck that it stays that way moving forward for a long time to come.

[flarp]

I don‘t know. We’ve been having a similar issue for the past several days. Apps not loading exactly right, shows not playing, etc. We’ve reset our Roku (stick) several times and each time it seems to help briefly but doesn’t last long. 

[flarp]

It’s not the internet either because everything works fine but the Roku.

[Dfresh567]

@John117Spartan 

Good information to know. Thanks for taking the time to respond