Roku setup

[Bry128]

I can say that nothing I have tried has worked. This is really disappointing. I have spoken to several reps with no success. 

[RokuJechealR]

Hi @Bry128,

Greetings from the Roku Community!

We understand that you're having a problem with your Roku device. We're here to assist you with this. Could you refer to the questions @RokuEmmanuel-D asked above this thread? Also, can you specify the steps you took to resolve the issue?

In addition, have you tried the steps to factory reset your Roku device or TV and restart the setup process again?

For more information, check out this support FAQ on how to fix Roku streaming device update problems.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Lizzie88]

I just purchased the Roku Express and tried all the options given here, I even went to exchange it for another one. The issue is the same one.

[echestnut]

Having the same problem and I have tried all the troubleshooting suggestions. Nothing has worked.

[marketingmom24]

I had a similar issue. Look to where the ports are in the back of the TV. If you have a LAN port, plug it directly into your router via Ethernet cable. The update will go through and then you'll have access to the settings menu to connect wirelessly. Hope that helps!!

[Njbaby762]

None of these suggestions worked I have no idea how to get past the updates

[Losingthewill]

I have the Roku Express. I've tried resetting, restarting my router. It's stuck. Any other advice? Seems many others have this issue  thanks 

[Losingthewill]

I have Roku Express 

This is the first time I've got it out the box

There are no error messages 

[RokuEmmanuel-D]

Glad to see you here in the Roku Community, @Losingthewill!

I would like to be able to help with your concern about your Roku Express that was stuck on the initial software update. 

Have you tried connecting your Roku to an alternative internet such as a Mobile Hotspot? If not, I would recommend doing so to see if that resolves the issue. 

Let me know if that works for you.

Best,
The Roku Community Team

[Leah4]

I've got the roko express bt it won't go past the software update nd just keeps restarting itself