Roku setup

[Shell69]

I can't get my device to go past the initial software setup it goes through the whole process and it restarts the device but it just starts it all over again it just keeps repeating it I can't get it to go past that to even do anything else with the device please help me

[makaiguy · Accepted solution]

@Shell69-

When the setup fails to complete here are a some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try.

Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably.   If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection.  Why this works, when it does, I haven't a clue.

[Bry128]

I am having the same problem. I tried doing the Wi-Fi on my home internet along with my hotspot. Neither works.

[RokuJechealR]

Hi @Bry128,

A warm welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing on your Roku device that is stuck with the initial software update and the troubleshooting steps you took to resolve the issue. We'd like to gather more details so we can assist you further.

Here are a few questions to better understand what you're experiencing:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages? If so, can you send us a photo?
• How long has the issue been occurring?

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel

[FEDDL]

I  salad stuck on the update. 
it was working fine and then did the software update and now it is stuck on The initial part at 0% and just reboots 

[RokuJechealR]

Hi @FEDDL,

Greetings from the Roku Community!

We'd be more than happy to look into this further about the issue you've been experiencing with the initial software update on your Roku device.

For us to help you better, we will ask a set of questions to isolate the issue:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did the issue start?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• What troubleshooting steps have you taken so far to resolve the issue?
• Have you tried connecting your Roku device to an alternative wireless network to see if you are still experiencing the same issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[GrapesOfWrath]

I have the same issue. I haven’t used the device for a couple of years.

Found it stored somewhere. Intended to use it again, but then this happened. I think the issue is that it cannot even connect to the WiFi, but instead of asking us to reenter password or search for a new connection, it just decides to endlessly try to link to the old network it was last used with, which has since been changed, and get stuck in it. 

[HDMIGuy]

@GrapesOfWrath Your Roku device should have a way to factory reset it on the device.  It may be a button or a pin hole that you will need a straightened paper clip for.  Try a factory reset of the device.  

[dagotkin]

I am encountering the same issue, Roku please assist or this tv is hitting the trash.

[RokuEmmanuel-D]

Hi, @dagotkin.

Welcome aboard to the Roku Community!

We noticed that you're also having trouble getting through the initial update stage during setup. We'd like to investigate it further for you.

To isolate the issue you're currently experiencing, kindly provide us with more details about:

• What error code/message do you see on your TV screen?
• What Roku device/TV is affected by this issue? 
• Have you tried connecting to an alternative connection, such as a Mobile Hotspot? 
• Have you tried rebooting your Router? If not, try unplugging it from the power source, plugging it back in, waiting until the restart process is finished, and then updating your device again.

In the meantime, you can also try performing a factory reset on your device or TV and restarting the setup process again. 

For more information, check out this support FAQ on how to fix Roku streaming device update problems.

We are anticipating your prompt response.

All the best,
Emman