We were convinced to switch to Roku to allow IP integration with Crestron. We were shipped the prior version of the Ultra even though we purchased it in 2024, used it for a few months and the issue I will describe prompted us to order a new Ultra (thankfully, this time the 2024 model). As with last device, we're hung, again.
While using the device, suddenly the device goes into a tight loop where the front light on the device is blinking rapidly and the device audio is emitting a synced rapid clicking sound, with the cursor focus moving in synch rapidly between to items - e.g., on home page. Imagine someone was pressing on the remote or the remote was emitting commands at the fastest possible rate. As with prior device, have tried soft boot (shutting down and restarting), hard boot (disconnecting power cord, HDMI and Cat 5 and reconnecting), and cycling power at breaker to theater room, and house (to rest router). All to no avail.
Any ideas?
As an aside: At this point, given the circa 1990 interface, the ads on home screen and the malfunction of the power (sleep) settings, hard to see why we wouldn't go back to the prior mfr / device even if it means not having IP control and, so, two remotes. This thing just seems to be not great. Last device died, this device blew up pairing with smart home system after last update, and now this. Any convincing arguments in favor of Roku over others? None of our other TVs running Android (multiple Samsung, and one Sony), suffer this kind of instability.
