Roku setup

[Breacher_Street]

It is the Express HD and the Express 4k Stick.

The other Informationen on PN?

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Breacher_Street.

We require more details about both of your devices to initiate the investigation as quickly as possible. Thank you for your cooperation as we try to resolve this and get you back on streaming soon.

We anticipate your prompt response.

Thanks,
Emman

[Breacher_Street]

Ok, no PM... 

[RokuEmmanuel-D]

Thanks for the photos and providing us with additional details, @Breacher_Street.

Rest assured that this will be forwarded to the relevant Roku team for a thorough review and investigation. 

In the meantime, we need your patience and understanding while waiting for the resolution to this issue. We will keep you informed of any developments regarding our team's resolution of the problem.

All the best,
Emman

[Breacher_Street]

And now?

[RokuJechealR]

Thanks for keeping us posted, @Breacher_Street.

We are doing our best to get back to you soon. As of the moment, our team is still investigating this issue. Rest assured that we'll update you on this thread once feedback is available.

Your patience and understanding are greatly appreciated.

All the best,
Chel

[Kunzoc]

I have the exact same issue and this is very annoying! I even can't remove the PIN entry!

A month for investigating is a very long period, don't you think?

[Breacher_Street]

Stil Waiting.... now using Fire TV Stick. With working Pin. 

😉

[RokuRiamie-D]

Hi @Kunzoc,

Welcome to the Roku Community!

Thank you for informing us that your Roku device keeps restarting after you set up a Roku PIN. To investigate further, we will share this with our appropriate team, so kindly provide the following details below.

• Roku device model, serial number, device ID, and Software version of your Roku device (this can be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We will look forward to your response.

Thanks,
Riamie

[Breacher_Street]

And Nottingham happens... no solution. 

I will sell the Stick now asap.