Roku setup

[hvenema90]

I bought a Roku Streaming stick at the end of November to use with a projector, it set up easily and I've used it almost every day since. This past week when I went to turn the projector on, I got a screen that said 'no HDMI signal'. I have unplugged and plugged back in both the Roku stick and projector, I've tried to reset the Roku stick, I have connected the Roku stick to my tv, nothing has worked. I just spent over an hour on a chat with two different service advisors and the second service advisor ending up leaving the chat. The automated chat asked if I still needed help, when I said yes, the chat closed and wouldn't let me reconnect. I tried to get back on and it's telling me I have a wait time of 2 hours before I can speak with a service advisor again. I can't sit on my computer for two hours waiting for someone to message me, is there another way to get in touch with customer service through email or phone? Or is there a solution I haven't tried that may help?

[RokuJohnB]

Hi @hvenema90,

Greetings from the Roku Community!

We understand you are having a problem with the Roku streaming stick. We're happy to help.

Can you please provide the information below?

• Is this the first time you have experienced this issue?
• Do you have any other device/s connected to your TV?
• How are powering your Roku device?

These are the most common reasons you may not see the picture on your TV:

1. You have the wrong input (source) selected on your TV

• Look to see which input you have the Roku player connected; the video connector will be labeled with the input name; e.g. HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc.
• Look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video, or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs or display a menu with a choice of inputs.
• If it cycles through the inputs - wait 10 seconds between button presses to allow the TV to detect the video.
• If a menu is displayed - use the arrow buttons on the TV remote to choose the right input and then press Enter or Select Alternatively, select each input one at a time. Wait 10 seconds between each to allow the TV to detect the video.
• In both cases, if no video is detected on the input, then the TV will usually show a message such as “No video” or “No signal detected”.

2. The video cable is not connected properly or the cable is faulty

3. If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.

4. Enable CEC or disable auto power savings

For more detailed information about fixing the "No signal issue," visit our Support page here: What to do if you cannot see the picture from your Roku streaming player on your TV

Hope you'll find this info useful. Please keep us posted on what you find out.

Best regards,
John