Roku setup

[Breacher_Street]

Hello, as soon as I assign a PIN to my Express 4k Stick, as well as to my daughter's, at Chanel, there is a reboot after entering the PIN and pressing the confirm button.

What could this be?

Best regards, Dan

[RokuEmmanuel-D]

Welcome, @Breacher_Street.

Thanks for reaching out here in the Roku Community!

We want to take a closer look at what you're experiencing with your Roku rebooting after entering the PIN. 

To have better visibility of the problem you're encountering, we need additional information to begin investigating:

• When did this issue first occur?
• What troubleshooting steps have you tried so far?
• Did you receive any software update that might trigger the issue? If so, can you please provide the software version of your Roku? You can see that by navigating to Settings > System > About.
• Does this occur across all your devices? (If you have more than one).

In the meantime, if you haven't tried any troubleshooting, try manually rebooting your Roku by going to Settings > System > Power (Skip Power if you don't see any option), then proceed to System restart.

We are anticipating your prompt response.

All the best,
Emman

[Breacher_Street]

Hello, i can Watch and Use All Channels.

But, when ich set a Pin, the Roku Reboot.

The Roku ist on extra Supply 220v -》 usb.

The Issue comes first seconds after setting the Pin.

The Express 4K Stick and the Express.

13.0.0:24062 Software.

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Breacher_Street.

We appreciate you giving us the additional information to know more about your problem. 

For us to isolate the issue even further, please try the following troubleshooting steps below:

• Kindly check your internet connection. Navigate to Settings > Network > Check connection. Sometimes, fluctuations in the internet connections might trigger this kind of issue on Roku devices, so ensuring you have adequate internet is crucial to resolving the issue.
• Try doing a manual software update. Go to Settings > System > Software Update > Check Now. This will allow the system to check the latest software version of your Roku, which might resolve the issue you're currently facing.

Let us know if you still encounter the same issue after performing the suggested steps above, and we'll be ready to assist you further. 

All the best,
Emman

[Breacher_Street]

Hello, all is Up to Date. No Update aviable.

The Internet Connection is "hervorragend" like Exzellent.

Speed is Good 25MBits.

The Power Supply ist the Roku one with 1,0A output. I have changed to 2,5A.

[RokuJechealR]

Hi @Breacher_Street,

Thanks for the update!

Have you tried connecting your Roku device to an alternative wireless network connection, such as a mobile hotspot, to see if you will still experience the same issue?

Please keep us posted.

All the best,
Chel

[Breacher_Street]

Yes.

No change.

Without PIN all is Fine an Smooth.

With Pin allways Reboot.

With Roku Power Supply or other high quality Supply. With this WIFI or Tablet/Smartphone HotSpot.

[RokuJechealR]

Thanks for keeping us updated, @Breacher_Street!

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.

If you need help modifying your router settings, you can contact your internet service provider's customer support team for assistance. Since they are trained to configure their wireless gateway, they might be able to assist you.

Please keep us posted on what you find out.

All the best,
Chel

[Breacher_Street]

Dear friend, as I have already written several times, everything is ok without the PIN! As soon as a PIN is used, it crashes.

[RokuEmmanuel-D]

Thanks for constantly updating us, @Breacher_Street.

We appreciate your patience as we try to sort out everything to get you back on streaming. As the issue is still unresolved after several troubleshooting suggestions made to your Roku, we'd like to take this to the next step for further review and investigation. 

For us to begin the thorough investigation, kindly provide the following details below: 

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

With all these details provided, we will be able to pass this forward to the relevant team to locate what's causing the problem. Thanks for bearing with us and for your unceasing understanding of this matter.

Please keep us posted, and we will help you from there.

All the best,
Emman