Remotes

[Blueyes67]

I am having the same issue. Just got the voice remote pro for my Roku TV. I have paired it. It is fully charged. But won't control my TV unless it is plugged in. Works fine while plugged in. I unplugged it, it will work for a few seconds then stops controlling the TV. I plug it back in after a few seconds it will start controlling the TV. Unplug it same thing works for a few seconds then stops controlling the TV. I shouldn't have to keep it plugged in to work. Please help. 

[RokuTakashi]

Hi @Blueyes67,

A warm welcome here in the Roku Community!

We appreciate you sharing your concern with us. Rest assured that we'll help you with this. May we know how many hours you have charged your Roku Voice remote pro before using it? Also, are you seeing any battery icon appearing on your screen? If so, does it prompt a full battery icon? A full or empty battery icon indicates the status of your remote's battery.

Please keep us posted so we can proceed with the necessary actions to address this issue.

All the best,
Kash

[Blueyes67]

Yes I charged it and it said fully charged. I have even tried pairing again several times last night and as i am pairing it, it will work. Then after I have finished pairing it will work for a few seconds then stops. But as soon as I plug it back in and as long as it's plugged in it will work fine. I even went ahead and let it stay plugged in overnight and checked it again this morning before I left for work and still same thing. Unplugged it won't work. Plug it in and it works fine. Totally makes no sense.

[RokuTakashi]

Thanks for the response, @Blueyes67,

Could you send us a private message here in the Roku Community? We want to collect some information regarding this so we can proceed with the necessary actions.

To send a user a private message, click the icon beside the name, then proceed to visit the profile page. Then, click "Send this user a Private Message".

We look forward to hearing back from you.

All the best,
Kash

[DMor16]

The same rhing is happening to me...left it plugged in for over  24hrs...as soon as its unplugged, nothing

[RokuJanadeeK]

Hi @DMor16,

Thanks for letting us know.

Please send us a PM here; we'd love to assist you with this one, but we'll need further details.

We'll wait for your response.

Thanks,
Janadee

[Blueyes67]

@RokuJanadeeK I sent a private message days ago as requested I am still waiting on a reply. But if this is going to be an ongoing issue and sounds like these remotes are junk if I'm not the only one have this problem, I was debating taking it back and just getting another one since no one seems to have a solution. But not if it's just going to happen in the next one. And sounds like it probably will. I even finally just contacted customer support through the chat twice and got completely different answers. I e told me that the remote wasn't working because my TV was a TCL and I needed a TCL remote. Yeah not. Since the site one tells me when I go to be remote page that it is compatible with my TV. And the compatibility chart on the site I found says it's compatible with ALL Roku TV models. Then another one finally just told me the software may be defective and to take it back. But sounds like the remotes themselves are defective. And I really don't want to return and get another one if I'm just going to have the same issue. 

[RokuJanadeeK]

Our sincerest apologies for this experience, @Blueyes67.

We haven't received any PMs from our end, as per checking. No worries; our appropriate Roku team will reach you instead. Kindly keep an eye out for your email inbox; instructions should be provided from there.

Kindly respond to the email sent to you if necessary.

Thanks,
Janadee

[Brothertroy]

I have a rechargeable voice remote that will not function unless it is plugged into the charger.  It was working fine this morning. My son turned the TV off and came back in 20 minutes later and it wouldn't connect.  

I plugged it into the charger thinking it might be low, but the screen immediately showed 100% battery. It works fine when plugged in, but is a brick without an exterior power source.

I've gone through the troubleshooting steps while plugged in with no luck.  I can't go through them without being plugged in because no lights light up without being plugged in.  

Any ideas without replacing a remote that is less than a year old?

[RokuTakashi]

Hi, @Brothertroy

Thanks for posting here in the Roku Community.

We're sorry to hear about this concern and are here to assist. As a start, have you tried using a different cable and charging it for 1-2 hours to see if you're able to use it without being plugged into a power source?

Please keep us posted so we can assist further.

All the best,
Kash