Remotes

[JackAward]

If your Roku Voice Remote Pro is not working unless it's plugged in, it could be due to several reasons:

1. **Battery Issue**: The battery may not be holding a charge properly. Try replacing the batteries with new ones to see if that resolves the issue.

2. **Charging Problem**: If the remote is not charging properly or holding a charge when unplugged, there may be an issue with the charging cable, port, or internal charging components. Make sure you're using the correct charging cable and try charging the remote using a different power source or cable.

3. **Firmware Update**: Check if there are any firmware updates available for your Roku Voice Remote Pro. Sometimes, firmware updates can address compatibility issues or improve the performance of the remote.

4. **Reset the Remote**: Try resetting the remote to its factory settings. This can sometimes resolve issues with unresponsive or malfunctioning remotes. You can usually find instructions for resetting the remote in the user manual or on the Roku support website.

5. **Contact Roku Support**: If the issue persists after trying the above steps, it's possible that there may be a hardware problem with the remote. Contact Roku customer support for further assistance, especially if the remote is still under warranty. They may be able to provide troubleshooting guidance or arrange for a replacement remote if necessary.

[RokuCarly · Accepted solution]

Hi Community users,

We're checking in to see if any of you have encountered the following issues with your Roku Voice Remote Pro:

1. Will not charge
2. Only powers on when plugged into an outlet
3. Does not turn on or work
4. Not holding a charge - This includes cases where the device loses charge within a day or two after being fully charged and unplugged.

If you've experienced any of these problems, here are some steps you can try:

• Test with different power outlets, micro USB cables, and USB chargers.
• Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. For detailed instructions on how to reset the remote, you can refer to this support link: How to fix your Roku voice remote that is not working | Roku.

Note: We'll mark this post as solved for visibility and as a reference for other users.

If you continue to experience the issue, please inform us and provide any additional information that may assist our team in conducting a more detailed investigation. To improve our assistance, please include the serial number of your Roku device that is paired with your Roku Voice Remote Pro.

Thank you for being part of the Roku community and for supporting us. We appreciate your involvement and recognize the value you bring to our platform. We look forward to your continued participation.

Best regards,
Roku Community Team

[dvsnmurty]

Hello,

I tried all the above.  Changed the charging to a different outlet and the remote still works while connected to the outlet.  I also tried to reset the remote by pressing the home+back buttons simultaneously for more than 20 seconds.

The problem still persists.  

Regards,

Murty.

[RokuCarly]

Thanks for keeping us posted, @dvsnmurty.

We appreciate you taking the time to troubleshoot your Roku Voice Remote Pro, and we apologize for the inconvenience this has caused.

In this case, we will coordinate with the appropriate Roku team to further investigate your remote. With this being said, kindly meet us through Private message for assistance. 

Once again, your patience and understanding are highly appreciated as we work on this. 

Best regards,
Carly

[cjs3]

Hi Carly,

I’m having this issue and it’s not being resolved by any of the suggestions below. The remote says it’s fully charged when it’s plugged in, but then it won’t work once I unplug. (It will work if it’s plugged in). I’ve tried different cords and resetting as mentioned below. I purchased in January 2023. 

What are the next steps?

Thanks for your help!

[MarcelloD]

My voice remote pro remote suddenly doesn’t work at all unless usb charger is plugged in.

I’ve tried a few of the solutions in the forum — reset, re-pair — but remote became unresponsive unless plugged in, and the pairing and reset process doesn’t work when charging.

Model: Voice Remote Pro (RC538) — with built-in battery.

Firmware version: rtn.4246

[RokuCarly]

A warm welcome here in the Roku Community, @MarcelloD!

Thank you for reporting the issues you've encountered with your physical Roku Voice Remote Pro. I'd be happy to find you the best resolution possible. 

Firstly, can you please tell me what specific Roku player this remote was connected to? Perhaps you can provide me with its serial number. Also, is this the remote that comes with it? When and where did you purchase this?

I look forward to your response so that I can better assess your concern and provide an accurate resolution. 

Best regards,
Carly

[Beffers22]

I’m having the same exact issue. Suddenly, (after at least a year or so with this remote), it won’t work unless plugged in….& also “remote battery level 100%”, then “remote is charging” flash continually, (literally non-stop).

The remote hasn’t been dropped or mis-handled in any way. I’ve been searching for a solution online for hours, & the only “actual” solution I’ve found seems to involve soldering, which I definitely cannot do. Very frustrating.  

[Beffers22]

You moderators seem to be intentionally missing the part where everyone keeps saying their remotes ARE charged.
I know mine is charged at 100% because it literally flashes & tells me this continuously on the screen, non-stop…yet still, these remotes will not work unless plugged in.
All the posts from people I’ve read, (for hours) say they’ve already done the restart, the reboot, we’ve used a different cord, a different outlet, etc…yet none of the moderators will admit or acknowledge that none of this works. 
Sending a “private message” with the same exact non-helpful information does not “solve” this issue. The ONLY real answer I’ve seen (from customers posts) is re-soldering the wire that is most likely broken inside all of these remotes, yet NONE of you moderators have even acknowledged this as a possible issue.
We’re all having the same exact issue here. Please admit that the real solution is not anything we can fix ourselves, unless we know how to solder. 
After almost 12 years as a Roku customer, I’m very disappointed in the way you all are handling this issue. 

[RokuCarly]

Greetings from the Roku Community, @cjs3!

Thank you for sharing your remote issues with us and for taking the time to try and troubleshoot. No worries! I'd be happy to find you the best resolution possible.

Can you please provide me with the serial number of the Roku device to which this remote is connected? Is this the remote that came with the device? Also, when did this initially start happening?

I'll be looking forward to your response so I can assess your concern better and provide you with an accurate resolution. 

Best regards,
Carly