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Hello, my voice pro remote sits on the charger (various ones at this point) for hours and the green light never stops flashing no matter how long it’s charging. Take it off the charger and right back to 10% and decreases from there. I’ve tried all of the troubleshooting steps suggested in other posts including multiple wires adapters as well as resetting the remote itself with zero impact.
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Hi, @diddyness. Welcome to the Roku Community!
We understand that you’re experiencing an issue with your Roku remote, and we’d like to better assist you.
First, could you please confirm if this is the remote that came with your device? If not, kindly specify whether it is a Voice Remote Pro or Voice Remote Pro (2nd edition). Additionally, please provide the serial number of the Roku player that this remote is paired with.
In the meantime, please try different power outlets, micro USB cables, and USB chargers.
We'll wait for your reply.
Thanks,
Jharra
Roku Community Moderator
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Hi, @diddyness. Welcome to the Roku Community!
We understand that you’re experiencing an issue with your Roku remote, and we’d like to better assist you.
First, could you please confirm if this is the remote that came with your device? If not, kindly specify whether it is a Voice Remote Pro or Voice Remote Pro (2nd edition). Additionally, please provide the serial number of the Roku player that this remote is paired with.
In the meantime, please try different power outlets, micro USB cables, and USB chargers.
We'll wait for your reply.
Thanks,
Jharra
Roku Community Moderator