Remotes

[Dg1935]

75” Roku brand tv will not pair with remote after I moved. Bought a new remote with no luck either. TV is only a little over a year old. I can’t get to the Home Screen to go to settings to go to  pair your remote. Getting aggravated 

[RokuTakashi · Accepted solution]

Hi, @Dg1935 

Thanks for posting, and welcome to the Roku Community.

I understand that you are unable to pair your Roku remote after moving, and I'm here to help. Let's perform some troubleshooting steps to resolve the issue.

If you cannot pair your Roku remote to your Roku device, follow the steps here:

Restart your Roku remote

1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
2. If your rechargeable voice remote does not have a pairing button, press and hold the Back   and Home   for 20 seconds.

Initiate Pairing Mode

1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
2. When your streaming device is powered on, it will automatically enter pairing mode 
3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

For more information, you can visit this support article on How to set up and pair your Roku voice remote

Hope this helps, and let us know if you have further concerns or inquries.

Thanks,
The Roku Community Team.