Remotes

[pattiz3]

sorry it didn't work for you.  

[RemoteShooter]

Dorgfr,

Call Roku? Like using a phone?

What number?

[pattiz3]

. Phone number: 408-556-9391

Searched Roku phone number and this came up.  Give it a try

[Delilahlove47]

I have the same problem with my right arrow on my device. I have recycled and reset all of my devices at least three times. I have unplugged everything and did a resync. Everything has brand new batteries but the right arrow still continues to lag or not work at all.

[RokuERey]

Hi @Delilahlove47,

Thanks for the post, and welcome to the Roku Community!

Could you tell us if this is the remote that came along with the device? We'd be able to assist you from there.

Thanks,

Rey

[Flsunray]

I have the same issue on my 4K stick.  My older Roku stick works well.  Seems the new model has an issue.

[pattiz3]

This worked for me:  Roku, Settings, Advanced system settings, Network connection reset, Reset connection.  It will automatically restart.  Hope that works for you.

[pattiz3]

This worked for me: Roku, Settings, Advanced system settings, Network connection reset, Reset connection.  It will automatically restart.  Hope that works for you.

[pattiz3]

I am sorry that didn't work for you.  If the button has to be pushed real hard to make it work won't Roku replace it?  It sounds faulty.  I have 2 Roku's and mine both work fine.  I would try to see if they will replace it.  Good luck

[RokuJanadeeK]

Thanks for the update, @Flsunray.

We're sorry for this experience. May we know what specific Roku remote this is and what is the device ID paired with your remote? You can go ahead and check it through Settings > System > About. 

We're hoping for your response.

Regards,
Janadee