Remotes

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pattiz3
Binge Watcher

Re: The right arrow on my remote for new 4K Streaming Stick is not working

sorry it didn't work for you.  

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RemoteShooter
Channel Surfer

Re: The right arrow on my remote for new 4K Streaming Stick is not working

Dorgfr,

Call Roku? Like using a phone?

What number?

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pattiz3
Binge Watcher

Re: The right arrow on my remote for new 4K Streaming Stick is not working

. Phone number: 408-556-9391

Searched Roku phone number and this came up.  Give it a try

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Re: The right arrow on my remote for new 4K Streaming Stick is not working

I have the same problem with my right arrow on my device. I have recycled and reset all of my devices at least three times. I have unplugged everything and did a resync. Everything has brand new batteries but the right arrow still continues to lag or not work at all.

RokuERey
Retired Moderator

Re: The right arrow on my remote for new 4K Streaming Stick is not working

Hi @Delilahlove47,

Thanks for the post, and welcome to the Roku Community!

Could you tell us if this is the remote that came along with the device? We'd be able to assist you from there.

Thanks,

Rey

ERey.
Roku Community Moderator
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Flsunray
Channel Surfer

Re: The right arrow on my remote for new 4K Streaming Stick is not working

I have the same issue on my 4K stick.  My older Roku stick works well.  Seems the new model has an issue.

 

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pattiz3
Binge Watcher

Re: The right arrow on my remote for new 4K Streaming Stick is not working

This worked for me:  Roku, Settings, Advanced system settings, Network connection reset, Reset connection.  It will automatically restart.  Hope that works for you.

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pattiz3
Binge Watcher

Re: The right arrow on my remote for new 4K Streaming Stick is not working

This worked for me: Roku, Settings, Advanced system settings, Network connection reset, Reset connection.  It will automatically restart.  Hope that works for you.

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pattiz3
Binge Watcher

Re: The right arrow on my remote for new 4K Streaming Stick is not working

I am sorry that didn't work for you.  If the button has to be pushed real hard to make it work won't Roku replace it?  It sounds faulty.  I have 2 Roku's and mine both work fine.  I would try to see if they will replace it.  Good luck

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RokuJanadeeK
Retired Moderator

Re: The right arrow on my remote for new 4K Streaming Stick is not working

Thanks for the update, @Flsunray.

We're sorry for this experience. May we know what specific Roku remote this is and what is the device ID paired with your remote? You can go ahead and check it through Settings > System > About

We're hoping for your response.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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