My previous voice remote controls my Insignia Tv power and volume - I decided to get a new one for the lighted buttons and finder, plus the ok button on the old one is malfunctioning.
The new remote will not control the power or volume. I’ve gone through every troubleshooting step, please don’t recommend those;)
Any ideas? Or do I just return it?
Thanks.
Hi, @MJ47
Thank you for posting here in the Roku Community!
We understand that you’re experiencing some issues with the volume button on your Roku remote, and we’d like to help you resolve this problem. Below are some troubleshooting steps that may improve the situation.
We recommend that you consider the following steps:
As I stated in my post, I did all of the troubleshooting steps. I reset both the streaming device and the remote and re-paired them more than once.
No luck.
What I find odd is that the old voice remote still controls the power and volume, the new voice remote pro will not. How is that possible? I would think the codes would work on both.
(The problem with the old remote is that the ‘ok’ button is wearing out. And I wanted the lighted buttons and remote finder capability.)
Any Roku techs out there that can figure out why an old voice remote can find a code that works, but a new one can’t?
Have an Insignia TV, btw.