Remotes

[MJ47]

My previous voice remote controls my Insignia Tv power and volume - I decided to get a new one for the lighted buttons and finder, plus the ok button on the old one is malfunctioning.

The new remote will not control the power or volume. I’ve gone through every troubleshooting step, please don’t recommend those;)

Any ideas? Or do I just return it?

Thanks.

[RokuJharra-Q]

Hi, @MJ47 

Thank you for posting here in the Roku Community!

We understand that you’re experiencing some issues with the volume button on your Roku remote, and we’d like to help you resolve this problem. Below are some troubleshooting steps that may improve the situation.

We recommend that you consider the following steps:

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

NOTE:

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please inform us if the issue is resolved, or reply to this thread for further assistance. We are happy to help you.

Thanks,
Jharra

[MJ47]

As I stated in my post, I did all of the troubleshooting steps. I reset both the streaming device and the remote and re-paired them more than once.

No luck.

What I find odd is that the old voice remote still controls the power and volume, the new voice remote pro will not. How is that possible? I would think the codes would work on both.

(The problem with the old remote is that the ‘ok’ button is wearing out. And I wanted the lighted buttons and remote finder capability.)

Any Roku techs out there that can figure out why an old voice remote can find a code that works, but a new one can’t?

 Have an Insignia TV, btw.