Remotes

[MiggyA-Ch]

Same problem. Have tried three Roku charging cables with my Voice PromRemote and the micro usb end doesn’t fit well into the remote. I can push it in, but it still falls out so the remote never gets fully charged. Frustrated!

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @MiggyA-Ch!

We appreciate you letting us know about this. We'd be happy to review your concern thoroughly and help you find the best resolution for this. 

Kindly provide us with additional details such as the following:

• When and where did you purchase this?
• Have you had problems charging your remote even the first time you used it?
• Was this purchased separately? If so, kindly let us know when. 

We'll be looking forward to your response.

Best regards,
Carly

[MiggyA-Ch]

Hi, thanks for responding. I bought the ultra a year or so ago. The remote was part of the package.

It worked mostly ok for about 6-7 months, but that’s along with the problem which is the micro usb has never fitted into the remote comfortably. It falls out. Have tried taping it to stay in the slot, but that doesn’t work.

Since then, it’s been getting increasingly annoying. Numerous posts here and elsewhere call out the same issue. ☹️

[RokuCarly]

Thank you for the added information, @MiggyA-Ch.

It seems like this remote is out of Roku's limited warranty. No worries! You may visit our website for our latest offers: Roku Accessories

Thank you for your continuous support and understanding. 

Best regards,
Carly

[MiggyA-Ch]

Wow, you think that’s an acceptable answer?

So we should buy a new remote every year because Roku can’t be bothered to design their products properly?

[RokuCarly · Accepted solution]

Thanks for the quick response, @MiggyA-Ch.

Apologies for any inconvenience this may have caused. In this case, I will coordinate this with the team for additional reinforcement. With this being said, I will reach out to you via Private Message to gather further details.

In the meantime, if you are unable to use your physical Roku remote, you may install the Roku mobile app as an alternative. This works well with your Roku device and has a private listening feature.

Your patience and understanding are highly appreciated.

Best regards,
Carly

[MiggyA-Ch]

Thanks. The app is inadequate for regular usage.
Looking forward to your solution.

A.

[RokuCarly]

Thanks for replying, @MiggyA-Ch.

I have already provided a response to you via private message. I'll be looking forward to continue coordinating this with you via PM. 

Happy Streaming! 💜

Best regards,
Carly