Remotes

[timc1475]

My voice remote pro also has this issue. It stopped working to sync to the TV's volume after working for about a year or so. Then I tried to re-pair it 5 x but it kept not syncing until I rebooted the Roku Ultra box. Now the volume up gets stuck goes up to 100 just like your original post which was perfect in all the labor poor you did with such effort.

[RokuTakashi]

Hi, @timc1475 

Welcome!

I understand your concern regarding the troubles you have encountered on your Roku remote, and I'm here to help.

I recommend performing the troubleshooting steps below to resolve the issue.

Let's take some steps to address the issue on your Roku remote. Follow the suggestions below:

Restart your Roku remote

1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
2. If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

Initiate Pairing Mode

1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
2. When your streaming device is powered on, it will automatically enter pairing mode 
3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

For more information, you can visit this support article on How to fix your Roku voice remote that is not working

I hope this works, and keep me posted on what you find out.

Thanks,
Roku Community Team.