Remotes

[Lashelle69]

I am trying to access options from the home screen. When I press * on my roku remote I hear a tone and nothing comes up on the screen.  It stays on the home screen. The word options on the top right of the screen is grayed out. I'm supposed to go to options to request a code.  Any suggestions? 

[renojim]

If the word Options is greyed out then that's the indication that the button will do nothing.  What/who told you to press Options to obtain a code?

[RokuDanny-R · Accepted solution]

@Lashelle69 

Thanks for the inquiry.

When pressing the * button on the home screen. Make sure that you are selecting a channel tile to open the options menu. If you are on the left hand side Roku menu, the * options will be greyed out as there will not be any options for those selections as there are in the channel tiles.

Please keep us posted.

Thanks,
Danny

[julia1]

I have the same problem. I cannot move the button to choose a channel or the option button

[RokuDanny-R]

@julia1 

Thanks for the note.

What Roku model device do you have? If your remote is an IR remote, make sure that there are no obstructions to the IR receiver on the Roku device. Your remote should have a clear line of sight to the Roku device.

For more information regarding troubleshooting steps for an IR remote, visit our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

Please keep us posted.

Thanks,
Danny

[Jude2016-]

I don’t understand how to get captioning on Netflix with my Roku remote

[Tivoburkee]

While playing a program on Netflix, press the up cursor key it will show what looks like quote box in the left upper corner, highlight the box and click on it will drop down a menu in the right corner will you can turn on and off the CC.

[avalon344]

That is the whole problem.  I do not want to access a channel.  I want to send a new code so that I can sign up Roku,  Once you select a channel then you can only chose options for that channel.  You should give people a little more credit.

[RokuDanny-R]

@avalon344 

Thanks for your recent post. 

It doesn't look like your are experiencing the same issue of the thread that you posted in. We would recommend creating a post in a new thread regarding your issue.

Thanks,
Danny

[Cma]

From the time I’ve had my TCL Roku tv when I press the */options button I’d get a box on the screen that would let me adjust audio - leveling/Night/Off.  The sound stopped working unless this setting was at “off” and I had it at “leveling”. Once I did a restart, I no longer have the */options button - it’s greyed out. It’s never been this way before so I’m stumped.