Forum Discussion

mckellygirl's avatar
mckellygirl
Reel Rookie
9 months ago
Solved

Roku remote right arrow button not working

I have a Roku Express 4K+ box with voice remote.  The right arrow button is not working unless I apply an extreme amount of pressure for the last couple days now. I have followed all the recommended steps to reboot the device, power it down, removed and replaced the batteries, and I've seen no improvement.  I am extremely frustrated and would really just like a replacement remote. 

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago

    Thank you for the reply mckellygirl!

    We'd like to suggest you reseting your Roku remote and see if that helps.

    • Reset the remote: Press and hold the Back/pairing button and Home button simultaneously for about 20 seconds. This can help to reset the remote and potentially fix the issue.

    For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

    If the issue persists, please let us know so we can assist further.

    Thanks,
    Jharra

7 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    9 months ago

    Thank you for posting here in the Roku Community, mckellygirl!

    We apologize for your experience and appreciate you informing us about the issue with your Roku remote. We would like to assist you with this matter.

    To get started can you please provide the following information: 

    • Could you please share with us the type of Roku remote you have?
    • Is there a pairing button on the back of the remote?
    • Please provide the serial number of the Roku device that is paired to the remote. 
    • When did the issue begin?

    In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

    We will wait for your response and are here to assist you further.

    Thanks,
    Jharra

    • mckellygirl's avatar
      mckellygirl
      Reel Rookie
      9 months ago

      Thank you for replying, Jharra.

      • The remote has a microphone (voice remote)
      • The remote does not have a pairing button
      • The Roku device is an Express 4K+ with serial # SOHAK2D29TR5
      • The issue began on 11/30 and is ongoing despite following recommendations multiple times to try to fix the issue.

      I appreciate any suggestions you may have.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        9 months ago

        Thank you for the reply mckellygirl!

        We'd like to suggest you reseting your Roku remote and see if that helps.

        • Reset the remote: Press and hold the Back/pairing button and Home button simultaneously for about 20 seconds. This can help to reset the remote and potentially fix the issue.

        For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

        If the issue persists, please let us know so we can assist further.

        Thanks,
        Jharra

  • Kesparker1's avatar
    Kesparker1
    Reel Rookie
    6 months ago

    I have the same problem. We have five others and they seem to be ok but this one is so frustrating. Can you tell me how yours got fixed, if it did?  It’s been like three weeks now and it isn’t getting better. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      6 months ago

      Hi, Kesparker1 

      Thanks for posting and welcome to the Roku Community!

      I understand the issue you’re facing with your Roku remote, and I’m happy to assist.

      Have you tried the troubleshooting steps suggested by RokuJharra-Q in this thread? Give them a try and let us know how it goes.

      Looking forward to hearing from you!

      Thanks,
      The Roku Community Team.

      • Kesparker1's avatar
        Kesparker1
        Reel Rookie
        6 months ago

        Yes I’ve tried all the suggestions. Several times actually. But nothing is helping.