Remotes

[mckellygirl]

I have a Roku Express 4K+ box with voice remote.  The right arrow button is not working unless I apply an extreme amount of pressure for the last couple days now. I have followed all the recommended steps to reboot the device, power it down, removed and replaced the batteries, and I've seen no improvement.  I am extremely frustrated and would really just like a replacement remote. 

[RokuJharra-Q]

Thank you for posting here in the Roku Community, @mckellygirl!

We apologize for your experience and appreciate you informing us about the issue with your Roku remote. We would like to assist you with this matter.

To get started can you please provide the following information: 

• Could you please share with us the type of Roku remote you have?
• Is there a pairing button on the back of the remote?
• Please provide the serial number of the Roku device that is paired to the remote. 
• When did the issue begin?

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We will wait for your response and are here to assist you further.

Thanks,
Jharra