Forum Discussion

Casandralynette's avatar
Casandralynette
Reel Rookie
2 years ago
Solved

My Apps are not working on Roku TV

I have a Roku TV and all of a sudden when I click on an App none of them work. I checked them on my other devices and they work but they are just frozen on the Roku TV. What to do please

  • RokuReynan-L's avatar
    RokuReynan-L
    10 months ago

    Hi, diana310.

    Welcome and thank you for posting here in the Roku Community!

    We understand that you're having an issue with the apps on your Roku streaming device. We are here to assist you.

    Could you please try updating the software of your streaming device?

    Here are the steps:

    1. Press the Home button on your Roku remote.
    2. Scroll up or down and select Settings.
    3. Select System.
    4. Select System update.
    5. Select Check Now to manually check for updates.

    If it doesn't work, try restarting your streaming device.

    1. Press the Home button on your remote
    2. Select Settings
    3. Select Power
    4. Select System Restart

    Furthermore, you may also follow these steps on how to check the connection to your home network and the internet

    We hope you'll find this helpful information. Let us know if you still have any questions.

    Regards,
    Reynan

10 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    The first thing to try is a "System restart" found under Settings->System->Power.  You should also probably try a "Software update" found under Settings->System.

    • Ckd's avatar
      Ckd
      Newbie
      11 months ago

      System update and power settings did not work

      • diana310's avatar
        diana310
        Reel Rookie
        10 months ago

        How did you get it working? Same problem here. No programs will load on any of my streaming platforms in the Roku home screen. 

  • drivedoctor's avatar
    drivedoctor
    Newbie
    3 months ago

    After trying all the recommended fixes, I logged into my Roku account on my computer, added a payment option, and saved it.  I went back to my Roku boxes and the apps started working again.