Remotes

[RokuJharra-Q · Accepted solution]

Hi community users, 

We appreciate you for posting here in the Roku Community!

Thank you for letting us know about this. We are more than happy to assist you with it. Before we proceed, could you please tell us which Roku device you have? Also, could you please share with us the type of Roku remote you have? Is there a pairing button at the back of the remote?

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:

Restart your streaming device to enter pairing mode:

Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.

If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

• Note: If your remote does not have a pairing button, use the steps in the next section instead.

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

In addition, if you have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra

[BrokenStick]

I have the 3810X streaming stick and the voice remote. Roku support shipped a new remote, and now my system works.

[RokuJharra-Q]

Hello, valued Roku Community users,

Thank you, and welcome here in the Roku Community!

We value your posts, updates, reports, and feedback regarding issues with your Roku remote. We understand how important it is to be able to contact our support team when you need help.
Please be assured that we are fully committed to assisting you by providing effective solutions to any issues you encounter.

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your understanding and continued participation in our community!
Happy Streaming! 💜

Best regards,
The Roku Community Team

[Divaaudrey1]

I figured it out. I had the same issue. Newly bought. No pairing button on my remote. The light was flashing but it was wasn’t pairing. *solution: I realized it was because I wasn’t using the cord that came with the Roku. I was using one that was already plugged into my TV. The sensor for pairing is in the plug, not the Roku device. I swapped the plug with what came with it and Bingo! It worked. 

[Chriswhitfield]

How do I go about setting up the Roku box to tv

[Chriswhitfield]

The remote don't have a reset button 

[RokuJharra-Q]

Thank you for joining the Roku Community, @Chriswhitfield!

We’re glad to see your interest in setting up your Roku device. We are here to help you with this process. To ensure a smooth setup for your Roku Streaming Stick 4K, we kindly recommend following the steps outlined below. 

• How to set up the Roku Streaming Stick 4K or 4K+
• Roku Streaming Stick 4K 

Additionally, please verify the following steps to pair your Roku remote.

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra

[Redsetter]

I am in the same position Pastor Tim - Newbie has listed. This is my third Roku item but my first streaming stick w/standard remote. I have tried different HDMI ports and switched televisions. I keep getting the pairing screen with three pictures of a remote, the middle one has :05 listed. Both remote and stick are flashing but it “will not pair”. I have tried all your suggestions with no success.