Remotes

[Humble]

While I was trying to watch tv my Roku started skipping through the show or going to the Home Screen and going to other channels or trying to buy things. I have restarted it and factory reset it but nothing helps. It might stop for a few hours but it always starts doing it again.

[renojim]

Can you try taking the batteries out of the remote and using the app on a phone/tablet as a remote to see if your remote is the problem?

Roku Mobile App - Free for iOS® or Android™ | Roku

[Humble]

I have tried but that doesn’t work 

[makaiguy]

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@Humble wrote:

I have tried but that doesn’t work 

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@renojimmade two suggestions.  WHAT doesn't work?  Nobody is there looking over your shoulder, so you have to tell the people trying to help you what is going on (or not).

[ca5304]

I bought two new Roku remotes and neither solved the skipping and jumping problem. It's making Roku useless. Can NO ONE help consumers with this? 

[Crowella]

This just started happening to me today. It skips 3 times over things, and randomly selects things I didn’t press. It’s almost like someone else is controlling it, weird! I still haven’t figured out how to get mine working. This happened after I recently switched to new batteries since my Roku remote was low on battery power yesterday. It’s full green on the battery bar, but acting overly sensitive. Interestingly enough, it doesn’t do it on the Roku Home Screen, only within the streaming apps when I’m searching, typing or scrolling. 

[SneakyMind299]

if its not the remote, then its the roku player. have you tried replacing your player with a new one?

[ElsieAggie]

I bought a new one, new batteries, it’s doing the same thing. I don’t have other ir products. 

[ElsieAggie]

I bought a new one, same issue

[RokuCarly · Accepted solution]

Hi Community Users!

Thanks for raising your remote issues with us! No worries, we're here to find you the best resolution for this.

Have you tried to perform a system reboot on your Roku streaming devices/TVs? If not, we highly suggest so as many users have testified that this process worked for them. You can do it by navigating to your Home screen. Scroll and select Settings > System > Power (if this option is unavailable, proceed to the next step) > System restart. 

Let us know if this works for you and we'll go from there.

Thanks,
Carly