Remotes

[hawk77]

I have one TCL TV and 4 Roku with Remotes. The older Roku Remotes were decent, but as of a few years back, the quality has gone down so much. I recently purchased Roku Ultra to substitute the built-in TCL TV Roku, which crashes all the time. The new Ultra's remote purchased only 2-months ago has issues with the up/down sound button... as I don't get any feedback from the remote. What happens is, suddenly, the volume jumps from mid to high or low to no sound.  My daughter has the Apple TV & the remote is of high quality, responsive, and well-designed. I will never again buy another Roku. I contacted Roku via chat and the agent kept saying to upgrade the software & I kept saying, the button was the issue.

[RokuTakashi]

Hi, @hawk77

Sending our welcome here in the Roku Community.

We are sorry for any inconvenience caused by the issue you are experiencing. We would be glad to assist you further. Kindly note that we have sent you a private message through the Roku Community to help you resolve the issue. Please check your inbox as we have contacted you from there.

We hope to hear back from you.

Best wishes,
Kash

[Churlz]

I have to agree, the new remotes are garbage. I've replaced the remote on my new Roku streaming stick 2 times since I bought it about a year ago, the same issue both times, right directional button gets harder to press until eventually it stops working. I've got several Rokus, and all the older style remotes still work perfectly, so this is definitely a manufacturing issue with the newer models. To make matters worse, none of my working remotes will pair with the streaming stick.

I'll think long and hard before I buy any new products from Roku.

[RokuEuniceL]

Hi @Churlz,

Thank you for posting here in the Roku community!

We sincerely apologize for any inconvenience this may have caused you. We value your feedback, and we always aim to provide you with the best streaming experience and convenience when using our services. To assist you in resolving the issue, we have sent you a private message via the Roku Community. We have contacted you via your inbox, so please check that.

We look forward to hearing from you and looking closely into this issue. Thank you.

Kind regards,                                                                                                                                            Eunice

[Terpol]

I'm having the same issue. I replaced our Roku remote within the last 6 months for this issue, and our new one is now doing the same thing. Down and right have to be pressed really hard with a fingernail to get it to move. Manufacturing defect for sure. The remote is clean so that's not the issue.

[RokuEuniceL]

Hi @Terpol,

We appreciate your time posting here in the Roku Community!

We understand you're also having problems with your Roku remote, which has buttons that are hard to press. We'll be glad to further assist you with this, and we sincerely apologize for any inconvenience this may have caused you. We've sent you a private message through the Roku Community to help you fix the problem. Please check your inbox, as we have contacted you there.

We are eager to hear from you and investigate this matter further.

Sincerely,                                                                                                                                              Eunice

[rozen]

I am having the same problem; the '>' button is almost unusable and getting worse. I purchased the remote from Amazon in August and am wondering what the warranty covers. Alternativy can it be user fixed?

[RokuEuniceL]

Hi @rozen,

Thank you for posting here in the Roku Community!

We apologize for any inconvenience that you may have experienced. We'll be happy to assist you with your Roku remote. We have contacted you via your inbox, so please check there.

We'll be waiting for your response.

Best regards,                                                                                                                                          Eunice

[hawk77]

I have done the same with 4 extra remotes during the past 2 years and I believe Amazon doesn't support after the initial 30 days, unless you bought their extended warranty. Therefore, you must go through Roku to get any support.