Remotes

[RokuJanadeeK]

Hi @Amhy,

We appreciate the details you have provided.

Please be aware that we have sent you a message here at the Roku Community. We'll need additional details to resolve this concern.

We'll be anticipating your response from there.

All the best,
Janadee

[Amhy]

What other details do you need me to provide?

[Jinxed1001]

I am having the same problem with my Roku streaming stick 4k that I bought just about a month ago. Any suggestions on how to fix it? The right arrow is having issues and its quite frustrating!

[RokuJanadeeK]

@Amhy,

We'll need personal details to resolve your remote concerns. We have already sent you a PM; kindly check your inbox.

We'll appreciate your response from there.

Reagrds,
Janadee

[Amhy]

I don't have any PM's. My inbox is empty. Please advise.

[Sarahjj1]

Our Roku/remote is having the same issue as others on this chat. Our arrow buttons are very hard to press. The arrow right is unable to be pushed at all. Batteries are fresh and the unit is only three months old. 

I should not have to purchase another remote. 

[Amhy]

I sent you, RokuJanadeeK, a PM since I did not receive a PM from you like you said you did. Please respond to my PM with a solution to my right button not working. This issue has been happening to me since I bought the Roku in the summer of 2023. I would like you to send me a new remote. Obviously, this is not a one-off and there are many people with remotes that do not work. Please make it right.

[RokuERey]

@Amhy,

We're sorry for the late response and for the inconvenience.

I have sent you a PM for further information.

Thanks,
Rey 

[RokuERey]

Hey @Sarahjj1,

Welcome to the Roku Community, and we're sorry for the inconvenience caused by this.

This issue has been taken care of and is currently under investigation. I also sent you a PM for further assistance.

Thanks,
Rey

[telsie]

@RokuERey 

Thank you so much for taking care of my remote problem. I can use right-arrow again... yay! You've enhanced my love Roku with great customer service 🙂