Remotes

[Mzadrienne]

One. Roku TV froze remote not working

[RokuCarly · Accepted solution]

We're grateful to have you here in the Roku Community, @Mzadrienne.

I appreciate you reaching out for support about your ONN Roku TV's remote not working. I'd be happy to help.

Is this the remote that comes with your ONN Roku TV? If so, I highly recommend resetting it by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again to see if this will help you utilize the remote again. 

If the issue persists, I highly recommend directly contacting ONN's Support team. They manufacture their own player hardware, including their remote.

You may reach them here: ONN Support

Best regards,
Carly

[Jacobloewenthal]

How do I  pair the remote to the TV again after doing the back button and home button reset 

[RokuJharra-Q]

Thank you for joining the Roku Community, @Jacobloewenthal!

We appreciate your reaching out for assistance with pairing your remote to your Roku TV. To ensure we provide the best support possible, could you kindly inform us of the type of Roku remote you are using? Additionally, is there a pairing button located on the back of the remote?

Thank you for your cooperation!

Sincerely,
Jharra

[Arbrn_hntr]

My remote works on other tvs but not this one anymore.  I see the IR in a mirror.  Nothing works.  Pairing? Nope.  It just doesn't see the remote any longer. 

[renojim]

@Arbrn_hntr, you don't really give enough information.  Are all your TVs the same brand of Roku TV or are you speaking of setting up a remote to control a non-Roku TV?

[Aissia]

My remote was unresponsive for months and this worked. Thank you so much!

[RokuTakashi]

Hi, @Aissia 

Welcome to the Roku Community.

Thanks for confirming that the steps advised in this thread have worked!

If you need further assistance, feel free to reach out to us. We're here to help.

Thanks,
The Roku Community Team