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Mzadrienne
Newbie

Onn TV remote froze is unresponsive

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One. Roku TV froze remote not working

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RokuCarly
Community Moderator
Community Moderator

Re: Onn TV remote froze is unresponsive

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We're grateful to have you here in the Roku Community, @Mzadrienne.

I appreciate you reaching out for support about your ONN Roku TV's remote not working. I'd be happy to help.

Is this the remote that comes with your ONN Roku TV? If so, I highly recommend resetting it by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again to see if this will help you utilize the remote again. 

If the issue persists, I highly recommend directly contacting ONN's Support team. They manufacture their own player hardware, including their remote.

You may reach them here: ONN Support

Best regards,
Carly

Carly Y.
Roku Community Moderator

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1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Onn TV remote froze is unresponsive

Jump to solution

We're grateful to have you here in the Roku Community, @Mzadrienne.

I appreciate you reaching out for support about your ONN Roku TV's remote not working. I'd be happy to help.

Is this the remote that comes with your ONN Roku TV? If so, I highly recommend resetting it by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again to see if this will help you utilize the remote again. 

If the issue persists, I highly recommend directly contacting ONN's Support team. They manufacture their own player hardware, including their remote.

You may reach them here: ONN Support

Best regards,
Carly

Carly Y.
Roku Community Moderator
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