Remotes

[PurpleLady4469]

I don't know if removing the pop up is the solution. The reason it is popping up is because there is an issue with the remote itself. What they need to do is maybe have a separate notification indicating possible issues with the remote. The fact that it keeps giving me charge level on the remote is why they kept asking me if my remote was charged and giving me instructions on how to pair. The remote is continuously pairing with the base unit which is why it keeps popping up. Better remote and better error messages would be a good start.

[Emissary35]

@PurpleLady4469 

I don't know if removing the pop up is the solution. The reason it is popping up is because there is an issue with the remote itself. What they need to do is maybe have a separate notification indicating possible issues with the remote. 

Of course removing the pop up is the solution. If it doesn't exist it won't pop up when it isn't supposed to! And you think adding separate notifications for more things is a good idea? So it is even more pop ups occurring when they aren't supposed to? Worst idea ever! All the pop ups need to be removed from the software, period! Because these remotes are terrible and so is the software that runs on them, they will always malfunction.

[RokuCarly · Accepted solution]

Hi, Community users!

Greetings from the Roku Community. 

We're happy to announce that the frequent low-battery notifications you might have been seeing with your Roku voice remote have likely been fixed.

If you're still experiencing this issue, however, don't hesitate to:

• Start a new thread: If the problem persists, create a new post in the Roku Community forums for further assistance.
• Send a private message: Feel free to send me a private message (PM) if you'd prefer more personalized help.

Troubleshooting Tips (in case you still need them):

Check and confirm your Roku voice remote's battery:

1. Press the Home button on your Roku voice remote.
2. Navigate to Settings.
3. Select Remotes & devices.
4. Choose Remotes and then select your remote (You may have multiple remotes paired: Voice Remote, Voice Remote Pro, etc).
5. Select About to view the battery level.

If the battery is below 15%, we recommend replacing or recharging it.

If you've confirmed the battery level is sufficient but continue to see low battery notifications, please follow these steps:

Restart your remote

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.

• If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds.

• Disable any extra remotes that are not in use in your TV settings.

To disable a remote:

• For AAA/AA battery remotes: Remove the batteries.
• For rechargeable remotes: Press and hold Back, Home, and Mute for 5 seconds to power it off.

Monitor if the frequent notifications persist after disabling extra remotes.

To re-enable a disabled remote:

• For AAA/AA battery remotes: Reinstall the batteries.
• Repair remote: For rechargeable remotes with a pairing button, hold it for 5 seconds. Otherwise, press and hold Back and Home for 5 seconds before re-pairing if necessary.

To help troubleshoot the issue further, follow this link: How to fix your Roku voice remote that is not working | Official Roku Support

We'll be closing this discussion thread and marking it as solved. Thanks to everyone who reported this issue, and thanks for your patience!

Happy Streaming! 💜

Best regards,
Roku Community Team