Remotes

[BoB-0]

My Roku remote is constantly dropping connectivity. I have changed batteries numerous times, tried repairing, etc. Disconnecting and resetting the batteries, or putting in a fresh pair entirely, brings it back to life for anywhere from minutes to a day, but the problem has persisted for some time now. The battery level of the remote according to the homepage is constantly at 34%, no matter what fresh pair (or old pair for that matter) of batteries I use. Has anyone else experienced similar issues? Our Roku device is a Roku Express 4K+ (model 3941X) and our remote is a RC786 voice remote. We have had both for about 2 years.

I assume the thing could just be broken, and I need to order a new one, but it would be super frustrating to have to do that every two years.

Thanks!

[RokuJharra-Q]

Thank you for posting in the Roku Community, @BoB-0. 

We appreciate you informing us about the issue with your Roku remote keep disconnecting, and we're here to assist you with this.

To get started, can you please provide the following information: 

• Could you please share with us the type of Roku remote you have?
• Is there a pairing button on the back of the remote?
• Please provide the serial number of the Roku device paired to the remote. 
• When did the issue begin?

We'll wait for your response and provide further assistance. 

Thanks,
Jharra