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ajH20
Channel Surfer

Remote Control Battery Pop Up

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I have an "issue" on my Ultra that has started in the last few days. In the upper right corner of the screen, it pops up the words "Remote Control?" and displays the battery charge. It pops it up there at what appears to be random times. Sometimes its 30 seconds or so apart then it stops for awhile. If I have the voice control button set to off, it starts popping up the "hands free voice is off" message instead. It's very distracting.

How do I fix it?

 

Model: 4802RW - Roku Ultra

SN: X0100015MN8N

Software: 12.5.0  build 4178-C2

Device ID: S0DC2365MN8N

1 Solution

Accepted Solutions
RokuCarly
Community Moderator
Community Moderator

Re: Remote indicator on screen every couple of minutes

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Hi, Community users!

Greetings from the Roku Community. 

We're happy to announce that the frequent low-battery notifications you might have been seeing with your Roku voice remote have likely been fixed.

If you're still experiencing this issue, however, don't hesitate to:

  • Start a new thread: If the problem persists, create a new post in the Roku Community forums for further assistance.
  • Send a private message: Feel free to send me a private message (PM) if you'd prefer more personalized help.

Troubleshooting Tips (in case you still need them):

Check and confirm your Roku voice remote's battery:

  1. Press the Home button on your Roku voice remote.
  2. Navigate to Settings.
  3. Select Remotes & devices.
  4. Choose Remotes and then select your remote (You may have multiple remotes paired: Voice Remote, Voice Remote Pro, etc).
  5. Select About to view the battery level.

If the battery is below 15%, we recommend replacing or recharging it.

If you've confirmed the battery level is sufficient but continue to see low battery notifications, please follow these steps:

Restart your remote

  • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.

  • If your rechargeable voice remote doesn't have a pairing button, press and hold the Back and Home buttons on the Roku remote for 20 seconds.

  • Disable any extra remotes that are not in use in your TV settings.

To disable a remote:

  • For AAA/AA battery remotes: Remove the batteries.
  • For rechargeable remotes: Press and hold Back, Home, and Mute for 5 seconds to power it off.

Monitor if the frequent notifications persist after disabling extra remotes.

To re-enable a disabled remote:

  • For AAA/AA battery remotes: Reinstall the batteries.
  • Repair remote: For rechargeable remotes with a pairing button, hold it for 5 seconds. Otherwise, press and hold Back and Home for 5 seconds before re-pairing if necessary.

To help troubleshoot the issue further, follow this link: How to fix your Roku voice remote that is not working | Official Roku Support

We'll be closing this discussion thread and marking it as solved. Thanks to everyone who reported this issue, and thanks for your patience!

Happy Streaming! 💜

Best regards,
Roku Community Team

Carly Y.
Roku Community Moderator

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56 REPLIES 56
ajH20
Channel Surfer

Re: Remote Control notification with battery keeps popping up

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Me too!

 

Model: 4802RW - Roku Ultra

SN: X0100015MN8N

Software: 12.5.0  build 4178-C2

Device ID: S0DC2365MN8N

RokuCarly
Community Moderator
Community Moderator

Re: Remote Control Battery Pop Up

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A warm welcome here in the Roku Community, @ajH20!

It is greatly appreciated that you have reached out to us for assistance and for providing us with precise information about your concern regarding the battery pop-up issue. No worries! We're here to find you the best resolution possible.

We will be coordinating this with the relevant Roku team for further review and fix this as soon as possible. With this being said, kindly also include the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) so we can create a report ticket effectively. 

We'll be looking forward to your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Remote Control notification with battery keeps popping up

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Welcome and thank you for posting here in the Roku Community, @cpt_carnageasad!

We appreicate you for bringing this to our attention and we'd be happy to further assist you with this.

Kindly provide us the following details below so we can forward this to our relevant Roku team for further review and find you the best resolution possible:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
ajH20
Channel Surfer

Re: Remote Control notification with battery keeps popping up

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It's back!  The fix worked for a bit, now I have the same problem.  The battery remote control battery notification keeps popping up every 5 seconds.

RokuJechealR
Community Moderator
Community Moderator

Re: Remote Control notification with battery keeps popping up

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Hi @ajH20,

Greetings from the Roku Community!

We're sorry to hear about the experience. That's not what we aim for. We would be happy to look further into this issue, but we need more details. Kindly provide us with the following information:

  1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  2. Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted with the details.

All the best,

Chel

Jecheal R.
Roku Community Moderator
ajH20
Channel Surfer

Re: Remote Control notification with battery keeps popping up

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Model: 4802RW - Roku Ultra

SN: X0100015MN8N

Software: 12.5.0  build 4178-C2

Device ID: S0DC2365MN8N

I tried to hit the home button 5 times and then the back button 5 times and it did not work.  I'm unable to find a tracker ID. 

RokuJechealR
Community Moderator
Community Moderator

Re: Remote Control notification with battery keeps popping up

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Hi @ajH20,

Thanks for the response!

We appreciate you providing your device information. However, we highly suggest doing it again later to get your Tracker ID. This time, try to hit the back button 5 times and the home button 5 times so we can send additional information for the investigation to our engineering team.

Let us know how it works.

All the best,

Chel

Jecheal R.
Roku Community Moderator
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ajH20
Channel Surfer

Re: Remote Control notification with battery keeps popping up

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It's not working.  The problem is persistent. 

RokuTakashi
Community Moderator
Community Moderator

Re: Remote Control notification with battery keeps popping up

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Thanks for keeping us posted, @ajH20

We see that you're unable to gather a Tracker ID. For the meantime, we recommend performing a system restart on your Roku device by navigating to Settings > System > Power > System Restart. After this, you can also unplug your Roku device from the power source for a minute, and then plug it back again.

If you're able to acquire a Tracker ID sometime later, kindly provide it here.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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