Remotes

[ajH20]

I have an "issue" on my Ultra that has started in the last few days. In the upper right corner of the screen, it pops up the words "Remote Control?" and displays the battery charge. It pops it up there at what appears to be random times. Sometimes its 30 seconds or so apart then it stops for awhile. If I have the voice control button set to off, it starts popping up the "hands free voice is off" message instead. It's very distracting.

How do I fix it?

Model: 4802RW - Roku Ultra

SN: X0100015MN8N

Software: 12.5.0  build 4178-C2

Device ID: S0DC2365MN8N

[ajH20]

Me too!

Model: 4802RW - Roku Ultra

SN: X0100015MN8N

Software: 12.5.0  build 4178-C2

Device ID: S0DC2365MN8N

[RokuCarly]

A warm welcome here in the Roku Community, @ajH20!

It is greatly appreciated that you have reached out to us for assistance and for providing us with precise information about your concern regarding the battery pop-up issue. No worries! We're here to find you the best resolution possible.

We will be coordinating this with the relevant Roku team for further review and fix this as soon as possible. With this being said, kindly also include the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) so we can create a report ticket effectively. 

We'll be looking forward to your response!

Best regards,
Carly

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @cpt_carnageasad!

We appreicate you for bringing this to our attention and we'd be happy to further assist you with this.

Kindly provide us the following details below so we can forward this to our relevant Roku team for further review and find you the best resolution possible:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be anticipating your response!

Best regards,
Carly

[ajH20]

It's back!  The fix worked for a bit, now I have the same problem.  The battery remote control battery notification keeps popping up every 5 seconds.

[RokuJechealR]

Hi @ajH20,

Greetings from the Roku Community!

We're sorry to hear about the experience. That's not what we aim for. We would be happy to look further into this issue, but we need more details. Kindly provide us with the following information:

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted with the details.

All the best,

Chel

[ajH20]

Model: 4802RW - Roku Ultra

SN: X0100015MN8N

Software: 12.5.0  build 4178-C2

Device ID: S0DC2365MN8N

I tried to hit the home button 5 times and then the back button 5 times and it did not work.  I'm unable to find a tracker ID. 

[RokuJechealR]

Hi @ajH20,

Thanks for the response!

We appreciate you providing your device information. However, we highly suggest doing it again later to get your Tracker ID. This time, try to hit the back button 5 times and the home button 5 times so we can send additional information for the investigation to our engineering team.

Let us know how it works.

All the best,

Chel

[ajH20]

It's not working.  The problem is persistent. 

[RokuTakashi]

Thanks for keeping us posted, @ajH20

We see that you're unable to gather a Tracker ID. For the meantime, we recommend performing a system restart on your Roku device by navigating to Settings > System > Power > System Restart. After this, you can also unplug your Roku device from the power source for a minute, and then plug it back again.

If you're able to acquire a Tracker ID sometime later, kindly provide it here.

Best wishes,
Kash