Remotes

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Icedude05
Newbie

Voice remote not connected

TV goes directly to Roku language select screen when turned on. This happened after a reset. Cannot access Home Screen to re pair the remote. 

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renojim
Community Streaming Expert

Re: Voice remote not connected

Is this a Roku TV or a Roku device connected to a TV?  Have you put the remote into pairing mode?

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RokuTakashi
Community Moderator
Community Moderator

Re: Voice remote not connected

Hi, @Icedude05

Thanks for posting, and welcome to the Roku Community.

Once you initiate a factory reset on your Roku device, the remote control will need to be re-paired in order to navigate the interface.

To pair your Roku remote, follow the steps below:

  1. Follow the on-screen setup instructions to pair your voice remote with your streaming device.
  2. If your voice remote has a pairing button, press and hold the pairing button on the back of the remote for 5 seconds.
  3. If your voice remote does not have a pairing button, press and hold the Back and Home for 5 seconds.

For more information, you can visit this support article on How to set up and pair your Roku voice remote

Hope this helps, and let us know if you need further assistance.
 
Thanks,
The Roku Community Team.
Takashi O.
Roku Community Moderator
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