Remotes

[TechD87]

This problem has been going on for over a month and I've confirmed that it's with the Remote Voice Pro and not the boxes by pairing it with both of my Ultras.

In a span of an hour, it seems to "Listen" for a command even though the hands-free switch is disabled and the mic button isn't pushed. At times it acts like it's repeatedly pushed and I have to wait each time for it to error out. 

I've already had it swapped out with another Roku Voice Pro and I'm getting the same result. So I can only assume it's one of the following:

1. I have two defective devices.

2. The current remote firmware is causing it to glitch out. 

Can't confirm the firmware obviously because I don't know how to roll it back.

Anyone else experience this?

[RokuJharra-Q]

Welcome to the Roku Community, @TechD87!

Thank you for getting in touch. We want to assure you that we will assist you in solving your Roku remote issues with your Roku device. Before we proceed, we would appreciate it if you could provide us with more specific information, such as: 

• Were you able to use this remote feature successfully before?
• When did it start having problems?
• Have you tried using the Roku mobile app? Is the issue occurring there as well?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command feature to see if this makes any difference.

We'll be looking forward to your update.

Best regards,
Jharra